• Understand how to use Check Point resources for support
• Understand how to perform packet captures using tcmdump and FW Monitor command tools
• Understand the basic process of kernel debugging, and how debug commands are structured
• Recognize how to use various Linux commands for troubleshooting system issues
• Recognize communication issues that may occur between SmartConsole and the SMS and how to resolve them
• Understand how to troubleshoot SmartConsole login and authentication issues
• Understand how to prevent and resolve licensing and contract issues
• Understand how to troubleshoot issues that may occur during policy installation
• Understand communication issues that may occur when collecting logs and how to resolve them
• Recall various tools to use when analyzing issues with logs
• Understand how to restore interrupted communications during heavy logging
• Understand how NAT works and how to troubleshoot issues
• Understand Client Side and Server Side NAT
• Understand how the Access Control Policy functions and how the access control applications work together
• Understand how to troubleshoot issues that may occur with Application Control and URL Filtering
• Understand how the HTTPS Inspection process works and how to resolve issues that may occur during the process
• Understand how to troubleshoot Content Awareness issues
• Recognize how to troubleshoot VPN-related issues
• Understand how to monitor cluster status and work with critical devices
• Recognize how to troubleshoot State Synchronization
• Understand how to troubleshoot communication issues between Identity Sources and Security Gateways
• Understand how to troubleshoot and debug issues with internal Identity Awareness processes

• Grundkenntnisse in UNIX- und / oder Windows-Betriebssystemen
• Grundkenntnisse in Networking TCP / IP
• CCSA Schulung / Zertifizierung
• Fortgeschrittene Kenntnisse der Check Point Security-Produkte

KURSINHALTE

• An Introduction to Troubleshooting
• SmartConsole and Policy Management Troubleshooting
• Monitoring Logging Activity
• Troubleshooting Issues with NAT
• Understanding the Unified Access Control Policy
• Basic VPN Troubleshooting
• Monitoring ClusterXL Connections
• Understanding Identity Awareness

PRAKTISCHE ÜBUNGEN

• Monitoring Security Gateway Traffic
• Troubleshooting Issues with SmartConsole
• Troubleshooting Log Connectivity Issues
• Investigating Log Connectivity Issues
• Investigating NAT Issues
• Troubleshooting General Traffic Issues
• Evaluating HTTP and HTTPS Traffic Issues
• Troubleshooting Site-to-Site VPN Issues
• Troubleshooting Clustering Issues
• Troubleshooting Identity Awareness
• Configuring and Testing Identity Collector