Delivered by an Omnissa Certified Instructor, this course provides a high-level overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles, and more.

• Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.

• Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.

• Discuss basic navigation and user and group administration in the Workspace ONE console.

• Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.

• Explore the key features of Intelligent Hub, such as unified app catalog, selfservice support options, and end user notification.

• Understand the basic premise of what a profile is and how it relates to Apple devices

• Learn about implementing desired state management for Apple devices using Declarative Device Management.

• Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.

• Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.

• Discuss the various methods for collecting devices logs.

• Describe the features and functionality of Workspace ONE Assist.

• Explore common issues and how to troubleshoot them.

• Administrators who manage Apple devices.

Recommended:

• A base understanding of Workspace ONE UEM.

• A background in End-User Computing.

• Experience with Apple macOS and/or iOS devices.

Technical requirements

• Bring a full-size laptop.

• A secondary device is recommended for reading and lab materials, which are only delivered electronically.

• Please ensure you have the US keyboard mapping added to your devices.

1 Course introduction

• Introductions and course logistics

• Course objectives

2 Introduction to Apple device management with workspace ONE

• Introduction to Workspace ONE UEM

• Apple management in Workspace ONE UEM

• Enhancing Apple management with the OmnissaPlatform

3 Workspace ONE UEM Console Administration

• Navigating and customizing the console

• Workspace ONE UEM Console foundations

• Workspace ONE UEM accounts

4 Integrating Workspace ONE with Apple services

• Introduction to Apple Services

• Integrating Apple Business Manager with Workspace ONE UEM

• Automated Device Enrollment

• App and content development with VPP

5 Workspace ONE Intelligent Hub and hubcli

• Introduction to Intelligent Hub

• Configuring Hub Services

• Sensors and scripts with Intelligent Hub

• Intelligent Hub hubcli

6 Using profiles for Apple device management

• Introduction to Workspace ONE profiles

• Profiles for Apple devices

• Declarative Device Management

• Creating a profile in Workspace ONE

7 Operating System update management for Apple devices

• Introduction to macOS and iOS updates

• OS update management in Workspace ONE UEM

• Device Updates dashboard

• Software Update Enforcement

• OS updates with the Intelligent Hub hubcli

8 Troubleshooting Apple devices in Workspace ONE UEM

• Introduction to troubleshooting in Workspace ONE UEM

• Troubleshooting in the console

• Device troubleshooting

• Workspace ONE Assist

• Troubleshooting common issues