This course provides guidance into the process Owner responsibilities so
they can describe what they are doing as a process and provides the
education needed to oversee the design, re-engineering and
improvement of IT Service Management (ITSM) processes; particularly in
the context of Agile Service Management. Participants learn how to
apply Scrum practices to Process Owner responsibilities and use Agile
and Lean principles and practices to put in place ‘just enough’ process
and how to continually align process performance with overall business
goals.

A process owner is an individual accountable for the performance of a
process and for ensuring the process delivers value to its stakeholders.
Process owners manage the requirements of process stakeholders,
translate those requirements into process performance objectives, and
oversee the entire process design and improvement lifecycle.

This certification positions learners to successfully complete the Certified
Agile Process Owner exam.

The learning objectives for CAPO include an understanding of:
▪ Basic Agile and Agile Service Management concepts
▪ Process owner role and responsibilities
▪ Managing and prioritizing a process backlog
▪ Creating and utilizing user stories
▪ Collaborating with process stakeholders and other process owners
▪ Overseeing Agile process design and improvement activities
▪ Managing organizational change activities
▪ Monitoring and measuring process performance
▪ Conducting process reviews and identifying improvements

The target audience for the CAPO course is:
▪ Process owners
▪ Process managers
▪ Employees and managers responsible for designing, re-engineering
or improving processes
▪ Consultants guiding their clients through process improvement
initiatives
▪ Anyone responsible for:
▪ Managing process-related requirements
▪ Ensuring the efficiency and effectiveness of processes
▪ Maximizing the value of processes

Familiarity with Scrum, IT and IT services

▪ Sixteen (16) hours of instructor-led training and exercise facilitation
▪ The Agile Service Management Guide and Scrum Guide (pre-class
resources)
▪ Digital Learner Manual (excellent post-class reference)
▪ Participation in unique hands-on exercises designed to apply
concepts
▪ Sample documents, templates, tools and techniques
▪ Access to additional sources of information and communities

Successfully passing (65%) the 60-minute exam, consisting of 40
multiple-choice questions, leads to the candidate’s designation as a
Certified Agile Process Owner. The certification is governed and
maintained by the DevOps Institute.