This course provides an introduction to Agile Service Management,
the application, and integration of agile thinking into service
management processes and process design projects. Agile thinking
improves IT’s effectiveness and efficiency and enables IT to continue
to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on
Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring
together individual achievements to deliver full business value. The
course cross-pollinates Agile and ITSM practices to support end-to-end
Agile Service Management, so Dev starts to manage services instead
of products and Ops and ITSM become more agile by scaling to “just
enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements
faster, improve the collaboration between Dev and Ops, overcome
constraints in process workflows by taking an iterative approach to
process design that will improve the velocity of process improvement
teams to get more done.
This course positions learners to successfully complete the Certified
Agile Service Manager exam.