The Symantec Web Security Service Diagnostics and Troubleshooting course is intended for IT professionals who will be diagnosing and troubleshooting the Symantec Web Security Service (WSS).

•  Describe the architecture, components and process
  flow of WSS
• Identify the steps to diagnose, troubleshoot and resolve a broad range of issues with WSS to include Access Methods, Authentication Means, Web and File Access, as well as Performance Issues

 

• Either the Web Security Service Core Administration
  R1 course or the Web Security Service Planning,
  Implementation and Administration R1.1 course
•  Symantec Diagnostic and Troubleshooting
  Methodology Course (eLearning – 15 min.)
• Internet protocols, authentication and network
  communications.

Module 1: Web Security Service Architecture, Components, Architecture and Integrations

Understand the Troubleshooting Methodology

Know the core components

Comprehend the Architecture and Process flow

Basic understanding of:

–

Cloud Firewall Service

–

Data Loss Prevention Integration

–

CloudSOC Integration

–

Web Isolation Integration

Module 2: WSS Corporate Access Methods

Define problems with Corporate Access Methods

Diagnose and Solve problems with Corporate Access Methods

Results with Corporate Access Methods

Module 3: WSS Remote Access Methods

Define problems with Remote Access Methods

Diagnose and Solve problems with Remote Access Methods

Results with Remote Access Methods

Module 4: WSS Authentication Means

Define problems with Authentication Means

Diagnose and Solve problems with Authentication Means

Results with Authentication Means

　

　

　

　

Module 5: Website and File Access Issues

Define Website and File Access Issues

Diagnose and Solve Website and File Access Issues

Results with Website and File Access Issues

Module 6: WSS Performance Issues

Component, Architecture and Process Flow of WSS Internet Performance Issues

Define problems with WSS Internet Performance Issues

Diagnose Problems with WSS Internet Performance Issues

Solving Problems with WSS Internet Performance Issues

Results of Internet Performance Issues with WSS

Module 7: Key Points of Diagnostics and Troubleshooting

Examining WSS Architecture, Components, and Integrations – Key Points

Corporate Access Methods Module – Key Points

Remote Access Methods Module – Key Points

Authentication Means Module – Key Points

Troubleshooting Website and File Access Issues – Key Points

Troubleshooting Performance Issues – Key Points

This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.