Uddannelsestilbud

Citrix Virtual Apps and Desktops Help Desk Support

Information

Pris kr 10.700  Ekskl. moms
Varighed: 2 Dage
Ref: CTX_CWS-115
Delivery Type

Sessionsdatoer

Se sessioner for andre lande
Dato Sted
  • Århus - Viby
    kr 10.700  Ekskl. moms
  • København - Ballerup
    kr 10.700  Ekskl. moms
  • Virtual Classroom
    kr 10.700  Ekskl. moms
  • Århus - Viby
    kr 10.700  Ekskl. moms
  • København - Ballerup
    kr 10.700  Ekskl. moms
  • Virtual Classroom
    kr 10.700  Ekskl. moms
  • Århus - Viby
    kr 10.700  Ekskl. moms
  • København - Ballerup
    kr 10.700  Ekskl. moms
  • Virtual Classroom
    kr 10.700  Ekskl. moms
  • Århus - Viby
    kr 10.700  Ekskl. moms
  • København - Ballerup
    kr 10.700  Ekskl. moms
  • Virtual Classroom
    kr 10.700  Ekskl. moms
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Beskrivelse

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.


Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Formål


• How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App


• How to use Citrix Director to gather information and interact with user sessions


• A methodology to approach user related issues to minimize time to resolution


• An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Målgruppe


Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Forudsætninger


Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Program


Module 1: Fundamental Architecture for


the Help Desk Role


Citrix Site Infrastructure and Deployment Models

The Help Desk Role in the Fundamental Architecture

Problem Resolution Methodology

• The Help Desk Role Goals


Module 2: Citrix Director and its role in


Help Desk Support


Citrix Director Role and Purpose

Access to Director for Help Desk Administrators

Common Director Monitoring Tasks

Common Help Desk Administrator Troubleshooting Tasks

Module 3: Providing and Troubleshooting


End User Access


End User Access Overview

Components in the Access and User Layers

Support End User Access

Module 4: Citrix Workspace App


• Workspace App Types


• Deploying Citrix Workspace app


• Pass though Authentication


• Supporting Citrix Workspace App


Module 5: App and Desktop Launch


FlexCast Architecture

User Sessions

App and Desktop Launch Process

Supporting the App and Desktop Launch Process

Module 6: HDX Session - User Experience


User Profiles

HDX Technologies

Supporting User Sessions

Module 7: Printing


Introduction to Printing

Printing Components Overview

Supporting Printing

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