Master real world Workspace ONE UEM problem solving with Omnissa certified instruction

Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides commoninfrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

• Summarize the basic troubleshootingmethodology.
• Outline common troubleshooting techniques in the Workspace ONE UEM console.
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
• Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
• Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

Recommended:

A working knowledge of OmnissaWorkspace ONE UEM infrastructure

A background in End-User Computing

Completed Workspace ONE UEM Deploy and Manage course

1 Course introduction

Introductions and course logistics

Course objectives

2 Workspace ONE foundations

Navigating and customizing the console

Workspace ONE UEM console foundations

Workspace ONE Hub Services

Workspace ONE UEM accounts

3 Workspace ONE architecture

Workspace ONE & modern SaaS architecture

Workspace ONE UEM architecture

Additional Workspace ONE components

Workspace ONE example use cases

4 Fundamentals of troubleshooting Workspace ONE UEM

Software troubleshooting and support methods

Core components topology

Integrated components topology

Workspace ONE UEM log files

5 Workspace ONE UEM console troubleshooting

Workspace ONE UEM troubleshooting overview

Group management and assignment

System settings and roles

Analytic events

Collecting and analyzing Workspace ONE UEM logs

6 Integration troubleshooting

Integration overview

AirWatch Cloud Connector

Directory Services integration

Directory Users and Groups synchronization

Certificate Authority integration

Omnissa Access and Workspace ONE Intelligent Hub

7 Endpoint troubleshooting

Endpoint topology overview

Tools and resources for troubleshooting

Workspace ONE Assist

Troubleshooting common issues

8 Application troubleshooting

Applications overview

Configuration review

Tools and resources for troubleshooting

Public applications

Internal applications

Purchased applications

9 Unified Access Gateway and Edge services troubleshooting

Unified Access Gateway architecture overview

Unified Access Gateway configuration review

Tools and resources for troubleshooting

Content Gateway on Unified Access Gateway

Workspace ONE Tunnel on Unified Access Gateway

10 Email troubleshooting

Email architecture overview

Email profile configuration review

Tools and resources for troubleshooting

Workspace ONE Secure Email Gateway on Unified Access Gateway

PowerShell integration

Omnissa Certified Advanced Professional Workspace (OCAPW)