Confidently manage and secure enterprise devices with advanced Workspace ONE expertise

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM Administration and Operations course teaches IT professionals how to effectively manage, secure, and optimize enterprise devices using Workspace ONE UEM.

• Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.
• Design and implement secure device enrollment workflows for multiple platforms.
• Integrate directory and identity services to enable authentication and access control.
• Configure and manage conditional access policies to protect corporate resources.
• Deploy and manage applications across diverse device types and operating systems.
• Create and apply advanced device profiles and configuration policies.
• Automate administrative workflows using Freestyle Orchestrator.
• Implement modern management practices for Windows devices.
• Apply best practices for managing Apple and Android devices in enterprise environments.
• Explain and configure common Workspace ONE enterprise integrations.
• Securely deploy configurations to devices managed by Workspace ONE UEM.
• Deploy and manage applications to Workspace ONE UEM managed devices.
• Analyze a Workspace ONE UEM deployment.
• Explain how to enable email access on devices.
• Discuss strategies to maintain environment and device fleet health.
• Troubleshoot and resolve basic issues related to devices, applications, and policies.

Intermediate to advanced practitioners that manage and secure enterprise devices in their environment.

Recommended:

• A working knowledge of Workspace ONE UEM
• A background in End-User Computing
• Completed Workspace ONE UEM Deploy and Manage course

1 Course introduction

Introductions and course logistics

Course objectives

2 Workspace ONE foundations

Navigating and customizing the console

Workspace ONE UEM console foundations

Workspace ONE Hub Services

Workspace ONE UEM accounts

3 Workspace ONE architecture

Workspace ONE & modern SaaS architecture

Workspace ONE UEM architecture

Additional Workspace ONE components

Workspace ONE example use cases

4 Directory services and identity management

Identity management – Direct integration vs. Omnissa Identity service

Direct integration Directory services UEM

Identity management in Omnissa Access

Identity management with Omnissa Identity service

Enterprise Federation for Administrator Access in Omnissa Connect

Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication

5 Access integration, policies and conditional access

Omnissa Access overview

Authentication methods in Access

Federate resources for SSO

Access policies and conditional access

6 Application management

Applications overview

Public applications

Internal applications

Purchased applications

Software distribution management

Workspace ONE SDK

7 Profiles and policies – basics and beyond

Describe the benefits of using profiles

Identify the various profile types

Identify platform-specific profile payloads

Explain how to create and deploy profiles in the workspace ONE UEM console

8 Scripting and automation with Freestyle Orchestrator

Introduction to Freestyle Orchestrator

Components of a Freestyle workflow in Workspace ONE UEM

Workflow creation process in Workspace ONE UEM

Troubleshooting a workflow in Workspace ONE UEM

Components of a Freestyle workflow in Omnissa Intelligence
　

9. Modern management for Windows – Part 1

Getting started with Windows management

Provisioning, enrolling, and onboarding

Policy configuration

10 Modern management for Windows – Part 2

Windows updates

Windows apps

Analytics and troubleshooting

11 Apple Device Management – Part 1

Apple management in Workspace ONE UEM

Introduction to Apple services

Integrating Apple Business Manager with Workspace ONE UEM

Automated Device Enrollment

App and content deployment with VPP

Profiles for Apple Devices

Declarative Device Management

Creating a profile in Workspace ONE

12 Apple Device Management – Part 2

Scripts and sensors with the Intelligent Hub

Intelligent Hub hubcli

Introduction to macOS and iOS updates

OS update management in Workspace ONE UEM

Device Updates dashboard

Software Update Enforcement

OS updates with Intelligent Hub hubcli

13 Android Enterprise deep dive

Android Device Management Modes

Android Enterprise (Custom DPC & AMAPI)

Profile and device compliance

Productivity Application & Application Management

Operating System update, Freestyle Orchestrator and troubleshooting

14 Omnissa Intelligence

What is Omnissa Intelligence and terminology overview

Easiest point of entry – the Marketplace

Customizing the environment - Dashboards & Data Explorer deep dive

Omnissa Horizon Operations overview – virtual apps and desktops

Omnissa Intelligence Experience Management deep dive

Keeping an eye on safety – Workspace Security

Working with others – Integrations

Finishing the puzzle – overview recap

15 Security, Compliance, and Zero Trust

Introduction to Zero Trust with Omnissa

Compliance Policies

Mobile Threat Defense overview

Tunnel for Secure Access to resources

Zero Trust Compliance integrations

16 Workspace ONE UEM API

Workspace ONE API Overview

Using the Workspace ONE UEM API

Using the Omnissa Access API

Using the Omnissa Intelligence API

17 Troubleshooting and diagnostics – Part 1

General troubleshooting guidance

Core and integration components topology

Workspace ONE UEM log files

AirWatch Cloud Connector

Directory Services integration

Certificate Authority integration

Omnissa Access and Hub Services integration

18 Troubleshooting and diagnostics – Part 2

Endpoint topology overview

Tools and resources for troubleshooting

Workspace ONE Assist

Troubleshooting common issues