This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems. 

Product Alignment
•  ESXi 6.7
•  vCenter Server 6.7

By the end of the course, you should be able to meet the following objectives:
•  Use vSphere Client, the command-line interface, and logs to diagnose and resolve problems in the 
   vSphere environment
•  Introduce troubleshooting principles and procedures
•  Use VMware vSphere® Command-Line Interface to diagnose and resolve problems in the vSphere 
   environment
•  Troubleshoot networking problems and recover from these problems
•  Analyze storage failure scenarios and resolve the problems 
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability problems and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®), and improve 
   resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot VMware vCenter Server® problems
•  Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation problems, snapshot problems, and connection 
   problems

Certifications
This course prepares you for the following certification:
•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)

•  System administrators
•  System integrators

This course requires completion of one of the following prerequisites:

•  VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV) 

•  VMware vSphere: Fast Track [V6.5]

•  VMware vSphere: Install, Configure, Manage [V6.7]

•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.7].

1  Course Introduction
•  Introductions and course logistics
•  Course objectives

2  Introduction to Troubleshooting
•  Identify the effects of a system problem
•  Define the scope of troubleshooting
•  Use a structured approach
•  Discuss the principles of troubleshooting
•  Follow a logical troubleshooting procedure
•  Examine examples of troubleshooting

3  Troubleshooting Tools
•  Use command-line tools to identify and troubleshoot problems
•  Use vSphere CLI
•  Find and interpret important log files
•  Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

4  Networking
•  Identify the symptoms of network-related problems
•  Analyze and resolve standard switch and distributed switch problems
•  Analyze virtual machine connectivity problems and fix them
•  Examine common management network connectivity problems and restore configurations
•  Identify and prevent potential problems

5  Storage
•  Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems 
•  Analyze storage-related logs
•  Analyze hardware malfunction and software misconfiguration scenarios 
•  Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
•  Analyze possible causes, recover from faulty conditions, and restore storage visibility

6  vSphere Clusters
•  Identify and recover from problems related to vSphere HA
•  Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations 
•  Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
•  Examine vSphere cluster failure scenarios and possible solutions

7  Virtual Machines
•  Analyze and resolve common virtual machine snapshot problems 
•  Identify possible causes and resolve virtual machine power-on problems
•  Troubleshoot virtual machine connection state problems
•  Resolve problems seen during VMware Tools™ installations
•  Examine failure scenarios and provide solutions

8  vCenter Server and ESXi
•  Describe the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
•  Identify and resolve authentication problems
•  Troubleshoot VMware Certificate Authority and certificate problems
•  Analyze and fix problems with vCenter Server services 
•  Analyze and fix vCenter Server database problems
•  Identify VMware vCenter Server® High Availability problems
•  Examine ESXi host and vCenter Server failure scenarios and resolve the problems