Arrow Electronics, Inc.

Supporting and Troubleshooting Windows 10

CODE: MCS_10982

DURÉE: 5 Jours

PRIX H.T.: €2 895,00

Description

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them

Objectifs

After completing this course, students will be able to:

    Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.

    Troubleshoot startup issues and operating system services on a Windows 10 PC.

    Resolve issues that pertain to hardware devices and device drivers.

    Troubleshoot Windows 10 devices remotely.

    Troubleshoot issues that pertain to network connectivity.

    Troubleshoot client configuration failures and issues with application of Group Policy Objects.

    Troubleshoot issues related to user settings.

    Troubleshoot remote connectivity issues.

    Resolve issues related to accessing resources from devices that are domain-joined.

    Resolve issues related to accessing resources from devices that are not domain-joined.

    Troubleshoot issues that pertain to application installation and operation.

    Maintain a device running Windows 10.

    Recover a device running Windows 10

Audience

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course

Prérequis

Before attending this course, students must have:

    Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
    Microsoft Active Directory Domain Services (AD DS) principles.
    Understanding of the Public Key Infrastructure (PKI) components.
    Windows Server 2012 R2 fundamentals.
    Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Programme

Module 1: Implementing a Troubleshooting Methodology

This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

 Lessons

    Overview of Windows 10
    Introduction to the EDST Job Role
    Overview of the Troubleshooting Steps
    Troubleshooting Tools

Lab : Implementing a Troubleshooting Methodology

    Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools

    Using Troubleshooting Tools


After completing this module, students will be able to:

    Describe Windows 10.

    Understand the EDST job role.

    Describe troubleshooting steps.

    Describe troubleshooting tools.


Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons

    Overview of the Windows 10 Startup Recovery Environment
    Troubleshooting Startup Settings
    Troubleshooting Operating System Services Issues
    Recovering BitLocker-Protected Drives

Lab : Troubleshooting Startup Issues

    Resolving a Startup Issue (1)
    Resolving a Startup Issue (2)

Lab : Recovering BitLocker-Encrypted Drives

    Recovering a BitLocker-Encrypted Drive
    Creating a New BitLocker Password

After completing this module, students will be able to:

    Describe the Windows 10 startup architecture.
    Optimize and troubleshoot startup settings.
    Troubleshoot Windows 10 operating system services.
    Recover drives encrypted with Windows BitLocker Drive Encryption.

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur. Lessons

    Troubleshooting Device Driver Failures
    Overview of Hardware Troubleshooting
    Troubleshooting Physical Failures
    Monitoring Reliability
    Configuring the Registry

Lab : Troubleshooting Device Driver Issues

    Troubleshooting a Missing Device Driver
    Resolving Hardware Problems
    Resolving Device Driver Problem
    Configuring Group Policy Settings to Control Device Installation

Lab : Troubleshooting Hardware Issues

    Diagnosing Memory and Troubleshooting Failed Disk Redundancy
    Accessing a Volume from a Failed Computer

After completing this module, students will be able to:

    Troubleshoot hardware device drivers.
    Describe the process of troubleshooting hardware.
    Troubleshoot physical hardware failures.
    Monitor the reliability of Windows 10 devices.
    Configure the Windows 10 registry.

Module 4: Troubleshooting Remote Computers

This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

 Lessons

    Using Remote Desktop
    Using Remote Assistance
    Remoting with Windows PowerShell

Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

    Using Remote Desktop
    Using Remote Assistance

Lab : Troubleshooting Remote Computer by Using Windows PowerShell

    Using Windows PowerShell Remoting

After completing this module, students will be able to:

    Use Remote Desktop to manage remote computers.
    Use Windows Remote Assistance to manage remote computers.
    Use Windows PowerShell remoting to manage remote computers.

Module 5: Resolving Issues with Network Connectivity Issues

This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.

Lessons

    Determining Network Settings
    Troubleshooting Network Connectivity
    Troubleshooting Name Resolution

Lab : Resolving Network Connectivity Issues

    Resolving a Network Problem (1)
    Resolving a Network Problem (2)
    Troubleshooting a Wireless Network

After completing this module, students will be able to:

    Determine network settings in Windows 10.
    Troubleshoot issues with network connectivity.
    Troubleshoot issues with name resolution.

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

    Overview of Group Policy Application
    Resolving Client-Configuration Failures and GPO Application Issues

Lab : Troubleshooting Issues with Group Policy Application

    Resolving Group Policy Application (1)
    Resolving Group Policy Application (2)
    Resolving Group Policy Application (3)

Lab : Resolving Issues with Group Policy

    Resolving Group Policy Application (1)

After completing this module, students will be able to:

    Understand Group Policy application.
    Troubleshoot Group Policy application.
    Resolve client configuration failures and GPO application.

Module 7: Troubleshooting User Settings

In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings

.Lessons

    Troubleshooting Sign In Issues
    Troubleshooting the Application of User Settings

Lab : Troubleshooting Sign in Problems

    Resolving Sign-In Issue 1
    Resolving Sign-In Issue 2

Lab : Troubleshooting the Application of User Settings

    Resolving Folder Redirection Issue

After completing this module, students will be able to:

    Troubleshoot user sign-in issues.
    Troubleshoot the correct application of user settings.

Module 8: Troubleshooting Remote Connectivity

This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.Lessons

    Troubleshooting VPN Connectivity Issues
    Troubleshooting DirectAccess

Lab : Troubleshooting VPN Connectivity

    Troubleshoot VPN Connectivity Issue 1
    Troubleshoot VPN Connectivity Issue 2

Lab : Configuring and Troubleshooting DirectAccess

    Prepare the DirectAccess Implementation
    Configuring and Verifying Client-Side Settings for DirectAccess
    Troubleshooting DirectAccess

After completing this module, students will be able to:

    Troubleshoot virtual private network (VPN) connectivity issues.
     Configure and troubleshoot DirectAccess.   


Module 9: Troubleshooting Resource Access Within a Domain

This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues

.Lessons

    Troubleshooting File Permissions Issues
    Recovering Files Encrypted by EFS
    Troubleshooting Printer Access Issues

Lab : Troubleshooting File Access Issues

    Resolving a File Access Issue (1)
    Resolving a File Access Issue (2)
    Resolving a File-Access Issue (3)

Lab : Troubleshooting Access to Encrypted Files

    Encrypting and Recovering Access to Encrypted Files

Lab : Troubleshooting Printer Issues

    Resolving a Printer Access Issue (1)
    Resolving a Printer Access Issue (2)

After completing this module, students will be able to:

    Troubleshoot issues with file permissions.
    Troubleshoot issues with file access.
    Recover files encrypted by Encrypting File System (EFS).
    Troubleshoot access to encrypted files.
    Troubleshoot issues with accessing printers.

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

Lessons

    Configuring and Troubleshooting Device Registration
    Configuring and Troubleshooting Work Folders
    Configuring and Troubleshooting OneDrive Access

Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members

    Troubleshooting Device Registration
    Troubleshooting Work Folders 1
    Troubleshooting Work Folders 2
    Troubleshooting OneDrive for Business

After completing this module, students will be able to:

    Configure the Device Registration feature.
    Configure and troubleshoot the Work Folders feature.
    Configure and troubleshoot access to Microsoft OneDrive.

 

Module 11: Troubleshooting Applications

This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.

Lessons

    Troubleshooting Desktop App Installation Issues
    Troubleshooting Desktop Apps
    Managing Windows Store Apps
    Troubleshooting Access to Company Web Applications

Lab : Troubleshooting Desktop Apps

    Troubleshooting AppLocker Policy Application
    Troubleshooting Application Compatibility Issues

Lab : Troubleshooting Access to Company Web Applications

    Troubleshooting Internet Explorer Issues
    Troubleshooting Microsoft Edge Issues

After completing this module, students will be able to:

    Troubleshoot desktop app installation issues.
    Troubleshoot desktop apps.
    Manage Universal Windows apps.
    Troubleshoot web browsers.

Module 12: Maintaining Windows 10

This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems

.Lessons

    Managing and Troubleshooting Windows Activation
    Monitoring and Troubleshooting Computer Performance
    Applying Applications and Windows Updates

Lab : Monitoring and Troubleshooting Performance

    Resolve a Performance-Related Issue
    Resolve a CPU-Related Performance Issue
    Resolve a Disk-Related Performance Issue

After completing this module, students will be able to:

    Manage and troubleshoot volume activation in Windows operating systems.
    Monitor and troubleshoot Windows 10 performance.
    Update applications and Windows 10.

 
Module 13: Recovering Data and Operating System

This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

 Lessons

    File Recovery in Windows 10
    Recovering an Operating System

Lab : Recovering Data

    Resolving Issues with Previous Versions

Lab : Provisioning Computer to Comply with Company Standards

    Provision Computer to Comply with Company Standards

After completing this module, students will be able to:

    Recover files in Windows 10 by configuring and using file-recovery features.
    Recover a computer that is running Windows 10.

Additional Reading

To help you prepare for this class, review the following resource:

    Microsoft Windows SDK.

Dates de session
Date
Lieu
Time Zone
Langue
Type
Garanti
PRIX H.T.

24 oct. 2021

English

MOC On Demand

€795,00

06 déc. 2021

Paris

CET

English

Classroom

€2 895,00

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