Arrow Electronics, Inc.

CWS-115: Citrix Virtual Apps and Desktops Help Desk Support

CODE: CTX_CWS-115

LENGTH: 2 days

PRICE: kr18 000,00

Description

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team.

Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Objectives

• How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App

• How to use Citrix Director to gather information and interact with user sessions

• A methodology to approach user related issues to minimize time to resolution

• An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Audience

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Prerequisites

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Programme

Module 1: Fundamental Architecture for

the Help Desk Role

Citrix Site Infrastructure and Deployment Models

The Help Desk Role in the Fundamental Architecture

Problem Resolution Methodology

• The Help Desk Role Goals

Module 2: Citrix Director and its role in

Help Desk Support

Citrix Director Role and Purpose

Access to Director for Help Desk Administrators

Common Director Monitoring Tasks

Common Help Desk Administrator Troubleshooting Tasks

Module 3: Providing and Troubleshooting

End User Access

End User Access Overview

Components in the Access and User Layers

Support End User Access

Module 4: Citrix Workspace App

• Workspace App Types

• Deploying Citrix Workspace app

• Pass though Authentication

• Supporting Citrix Workspace App

Module 5: App and Desktop Launch

FlexCast Architecture

User Sessions

App and Desktop Launch Process

Supporting the App and Desktop Launch Process

Module 6: HDX Session - User Experience

User Profiles

HDX Technologies

Supporting User Sessions

Module 7: Printing

Introduction to Printing

Printing Components Overview

Supporting Printing

Session Dates
Date
Location
Time Zone
Language
Type
Guaranteed
PRICE

07 feb 2022

Arrow ECS - Oslo - Helsfyr

CET

English

Classroom

kr18 000,00

07 feb 2022

Virtual Classroom (CET / UTC +1)

CET

English

Instructor Led Online

kr18 000,00

23 mai 2022

Arrow ECS - Oslo - Helsfyr

CEDT

English

Classroom

kr18 000,00

23 mai 2022

Virtual Classroom (CET / UTC +1)

CEDT

English

Instructor Led Online

kr18 000,00

We also offer sessions in other countries