Training offering

Citrix Virtual Apps and Desktops 7.1x Help Desk Support

Information

Price £1,495 before tax
Length: 2 Days
Lunch : Included
Courseware : Included
Course code: CTX_CXD-105
Delivery Type Classroom

Session dates

See sessions for other countries
    On request. Please contact us.
This training is also available as onsite training. Feel free to contact us for more information.

Description

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.


Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.


Note: Both Instructor-Led Training and Self Paced Online versions of this course replace CXD-104I: Citrix XenDesktop 7 Helpdesk Support.

Objectives

Upon successful completion of this course, learners are able to:



  • Complete help desk tickets thoroughly with the appropriate documentation

  • Troubleshoot and resolve issues within their scope in a timely manner

  • Escalate issues that are out of scope to the appropriate team/individual

  • Ensure issues are fully resolved and steps are taken to prevent them from reoccurring

  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem. 

Prerequisite(s)

This course is intended for help desk representatives support XenApp and XenDesktop 7.x  users.


Before taking this course, Citrix recommends that students:


An understanding of server, desktop and application virtualization concepts
Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

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