Training offering

VMware vSphere: Troubleshooting Workshop [V6.5]


Price £3,520 before tax
Length: 5 Days
Lunch : Included
Courseware : Included
Course code: VMW_VTSW65
Delivery Type

Session dates

This training is also available as onsite training. Feel free to contact us for more information.


This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6 environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize™ Log lnsight™, and other tools to analyze and solve problems.


By the end of the course, you should gain a solid understanding of the functionality in vSphere 6 and be able to meet the following objectives:

• Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment

• Introduce troubleshooting principals and procedures

• Troubleshoot networking issues and recover from them

• Analyze storage failure scenarios and resolve the issues

• Troubleshoot vSphere cluster failure scenarios and analyze possible causes

• Diagnose common VMware vSphere® High Availability issues and provide solutions

• Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve resource use (VMware vSphere® Distributed Resource Scheduler™)

• Troubleshoot vCenter Server issues

• Identify ESXi host issues (analyze failure scenarios and correct them)

• Troubleshoot faulty virtual machines, including installation issues, snapshot issues, connection issues, and more.


Required prerequisites include completion of one of the following:

• VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)

• VMware vSphere: Fast Track [V6]

• VMware vSphere: Optimize and Scale [V6]

• Equivalent knowledge and administration experience with ESXi and vCenter Server

• Experience working with a command-line interface is highly recommended.


 Course Introduction

  • Understand the course objectives

  • Understand the scope and topics covered by the course

  • Become familiar with online technical resources

  • Become familiar with the VMware education system and certification tracks

 Introduction to Troubleshooting

  • Identify the effects of a system problem

  • Define the troubleshooting scope

  • Use a structured approach

  • Understand the troubleshooting principals

  • Follow a logical troubleshooting procedure

  • Troubleshooting examples  

  • Troubleshooting Tools

    • Use command-line tools to identify and troubleshoot problems

    • Use VMware vSphere® Management Assistant

    • Locate and interpret important log files

    • Export relevant log files for technical support

    • Use vRealize Log Insight for log aggregation and problem analysis

    • Use vRealize Log Insight for efficient log search

    • Networking

      • Identify the symptoms of network-related problems

      • Analyze and resolve standard and distributed switch issues

      • Analyze virtual machine connectivity issues and restore them

      • Examine common management network connectivity issues and restore configurations

      • Identify and prevent potential problems  

      • Storage

        • Troubleshoot storage (iSCSI, NFS, VMFS, and VSAN) connectivity problems

        • Analyze hardware malfunction and software misconfiguration scenarios

        • Identify multipathing-related issues, including PDL and APD

        • Analyze possible causes, recover from the faulty conditions, and restore storage visibility  

        • vSphere Clusters

          • Identify and recover from vSphere HA related issues

          • Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations

          • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use

          • Examine vSphere cluster failure scenarios and possible solutions

            vCenter Server and ESXi

            • Understand the vCenter Server and Platform Services Controller (PSC) architecture in vSphere 6

            • Identify and resolve authentication issues

            • Troubleshoot VMware Certificate Authority (VMCA) and certificate store issues

            • Analyze and fix vCenter Server services issues

            • Examine ESXi host and vCenter Server failure scenarios and resolve the issues  

            • Virtual Machines

              • Analyze and resolve common virtual machine snapshot issues

              • Identify possible causes and resolve virtual machine power-on issues

              • Troubleshoot virtual machine connection state issues

              • Resolve problems seen during VMware Tools™installations

              • Discuss content library and identify common misconfigurations

              • Examine failure scenarios and provide solutions


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