Training Offering

Collaboration Systems Release 11 Update

Information

Price $2,795 before tax
Length: 3 Days
Course code: CI-FL-CSR-11U
Delivery Type Classroom

Session dates

This training is also available as onsite training. Feel free to contact us for more information.

Description

This 3 day course will provide you with a comprehensive overview of Cisco Unified Communications Manager v11.0 to include the implementation of various features including Cisco Attendant Console 10.6, Unified IM and Presence 11.0, Cisco VCS Control and Expressway for Cisco Jabber Guest and Remote with Mobile Access. This course will also provide you with knowledge of the SMB specific features and implementation that have been added in the Cisco Collaboration Suite up to system release 11.0

Objectives

Understand issues and challenges during upgrade including licensing
Understand and implement features of Cisco Unified Communications Manager version 11.0 (SMB CSR Architecture) Conference Now, Emergency Call Handler, Endpoint Refresh, Local Route Group, Native Queuing, SIP URI call routing, Call Dusting, Cisco UDS, Confidential Access Level
Understand and implement Cisco Attendant Console 10.6
Describe and implement features of Cisco Unity Connection version 11.0 including Unified Messaging and SRSV, Notification Enhancements
Describe and implement Cisco Unified IM and Presence version 11.0
Describe and implement Cisco VCS Control and Expressway for Remote and Mobile Access
Describe and implement Cisco VCS Control and Expressway for Cisco Jabber Guest
Describe and implement PCP 11.0

Participants

Support Engineers
Deployment Engineers
Administrators who need to know the SMB specific features and implementation that have been added in Cisco Collaboration Suite – up to Cisco Collaboration System Release 11.0

Prerequisite(s)

Prior to attending this course, you should have a good understanding of Cisco Unified Communications Manager version 8.0 and Cisco Unity Connection version 8.0 or higher.
Knowledge of Cisco Unified Presence Server version 8.0 and of Cisco VCS is advantageous, but not required.

Programme

Module-1: CSR 11 Upgrade


Upgrade paths to 11.0
6.x, 7.x, 8.x, 9.x
PMP Basic vs. Advanced Licensing Model with:
UCL Enhanced upgrade
CUWL Standard upgrade
CUWL Professional
Hardware Bundles
Ordering Options (Partner enablement)
Module-2: New features on CSR 11.0 for Mid-Market


Cisco Instant Messaging and Presence (IMP)
Enterprise Group support
Cisco Unified Call Manager (CUCM)
Conference Now
Emergency Call Handler
Attendant Console
New Client
Cisco Unified Unity Connection (CUC)
Notification Enhancements
Licensing
LDAP V3 support
Exchange
Speech View
Prime Collaboration Provisioning (PCP)
Licensing Requirement
Module-3: CSR 11.0 Architecture


CUCM, CUC, IMP
Key features – Mid Market (9.x,10.x, 11.x)
CUCM
Endpoint Refresh
Local Route Group
Native Queuing
SIP URI call routing
Call Dusting
Cisco UDS
Confidential Access Level
CUC
SRSV – Survivable Remote Site Voice Mail
Dial-Via-Office Reverse VM Policy
IMP
Group Chat
Persistence Chat
Chat Compliance
IMP Managed File Transfer
Attendant Console
Module-4: Collaboration Enterprise


Mobile and Remote Access (MRA)
Collaboration Edge Architecture
Licensing
Features
Configuration
Module-5: Collaboration C2B


Cisco Jabber Guest
C2B Architecture
Licensing
Configuration
Module-6: Prime Provisioning


Partner Centric
Provisioning Features
Auto Service Provisioning
Assurance
Analytics
User Centric
Self-Care portal
Labs


Installation of CUCM/CUC/Presence
Integration of CUCM/CUC/Presence with above features
Implementation of Cisco Jabber in DMZ
Implementing Cisco Jabber Guest
Reverse Sync and Provisioning of new user
Utilization reports

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