During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7. You will increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a View implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.

By the end of the course, you should be able to meet the following objectives:
• Use the View Administrator Web Client, log files, and VMware and third-party tools to analyze, diagnose, and troubleshoot problems in a View environment
• Optimize the display protocol and the virtual desktop to ensure an optimal end-user experience
• Identify infrastructure problems as they relate to View
• Discuss View installation problems and best practices

Experienced system administrators and system integrators responsible for maintaining the View component of VMware Horizon 7

This class requires understanding the concepts and topics presented in the following courses:
• Horizon (with View): Install, Configure, Manage
• VMware Data Center Virtualization Fundamentals

1 Course Introduction
• Introductions and course logistics
• Course objectives
2 Introduction to Troubleshooting
• Discuss troubleshooting techniques
• Describe methods for efficient troubleshooting in
a consistent and repeatable manner
3 Troubleshooting Tools
• Understand how the VMware Horizon
administrator Web portal can be used to
troubleshoot View problems
• Understand how to use the command line to
troubleshoot View problems
• Understand how to use third-party tools to
identify and troubleshoot View problems
• Interpret log files
4 Connectivity and Printing
• Discuss how View supports connecting USB
devices to clients as well as printing to local and
remote printers
• Analyze, diagnose, and troubleshoot USB
connectivity and printing problems
5 Display Protocol
• Discuss the topology and architecture of View’s
display protocols
• Analyze, diagnose, and troubleshoot Remote
Desktop Protocol, HTML Access, and PCoIP
problems
• Optimize PCoIP for performance
6 View Composer
• Discuss the architecture, purpose, and benefits
of View Composer
• Analyze, diagnose, and troubleshoot View
Composer problems
7 NGVC
• Discuss the architectural purpose and benefits
of NGVC
• Analyze, diagnose, and troubleshoot NGVC
problems
8 Virtual Desktops
• Analyze, diagnose, and troubleshoot virtual
desktop problems
• Use VMware tools to optimize virtual desktops
9 SSL Certificates
• Discuss SSL certificates
• Install SSL certificates
• Replace SSL certificates
• Analyze, diagnose, and troubleshoot SSL
certificate problems
10 Data Center Infrastructure
• Discuss how a data center’s infrastructure can
affect the performance of a View environment
• Discuss best practices for data center
infrastructure for View