During this five-day, hands-on training, you will gain the advanced knowledge, skills, methodology, and abilities to achieve competence in troubleshooting the View component of VMware Horizon® 7. You will increase your skills and competence in using VMware and third-party tools to analyze and solve problems associated with a View implementation. This lab-intensive course provides you with a comprehensive environment to test your skills at identifying and solving a broad range of issues.

Product Alignment
• VMware Horizon 7.7
• vSphere 6

By the end of the course, you should be able to meet the following objectives:
• Use the Horizon Administrator Web client, log files, and VMware and third-party tools to analyze, diagnose,
   and troubleshoot problems in a View environment
• Optimize the display protocol and the virtual desktop to ensure an optimal end-user experience
• Identify infrastructure problems as they relate to View
• Discuss View installation problems and best practices

Experienced system administrators and system integrators responsible for maintaining the View component of VMware Horizon 7

This class requires understanding the concepts and topics presented in the following courses:
• VMware Horizon 7: Install, Configure, Manage
• VMware Data Center Virtualization Fundamentals

Experience with working with View and VMware vSphere® is helpful.

1 Course Introduction
• Introductions and course logistics
• Course objectives

2 Introduction to Troubleshooting
• Discuss troubleshooting techniques
• Describe methods for efficient troubleshooting in a consistent and repeatable manner

3 Troubleshooting Tools
• Understand how to use Horizon Administrator to troubleshoot View problems
• Understand how to use the command line to troubleshoot View problems
• Understand how to use VMware and third-party tools to identify and troubleshoot View problems
• Interpret log files

4 Troubleshooting Virtual Desktops
• Analyze, diagnose, and troubleshoot virtual desktop problems
• Use VMware tools to optimize virtual desktops

5 Troubleshooting USB Connectivity and Printing
• Discuss how View supports connecting USB devices to clients as well as printing to local and remote
   printers
• Analyze, diagnose, and troubleshoot USB connectivity and printing problems

6 Troubleshooting Display Protocols
• Discuss the topology and architecture of display protocols in View
• Analyze, diagnose, and troubleshoot Remote Desktop Protocol, Blast Extreme, HTML Access, and PCoIP
   problems
• Optimize PCoIP and Blast Extreme for performance

7 Troubleshooting View Composer
• Discuss the architecture, purpose, and benefits of View Composer
• Analyze, diagnose, and troubleshoot View Composer problems

8 Troubleshooting Instant Clones
• Discuss the architecture, purpose, and benefits of instant clones
•  Understand how to create and deploy instant-clone desktop pools
•  Analyze, diagnose, and troubleshoot instant-clone problems

9  Troubleshooting SSL Certificates
•  Discuss certificate authority and SSL certificates
•  Discuss the proper method to install and replace certificate authority and SSL certificates
•  Analyze, diagnose, and troubleshoot SSL certificate problems

10  Infrastructure
•  Discuss how a data center’s infrastructure can affect the performance of a View environment
•  Discuss best practices for data center infrastructure for View