1. Course Introduction
- Introductions and course logistics
- Course objectives
2. Introduction to Troubleshooting
- Identify the effects of a system problem
- Define the scope of troubleshooting
- Use a structured approach
- Understand the principles of troubleshooting
- Follow a logical troubleshooting procedure
- Examine examples of troubleshooting
3. Troubleshooting Tools
- Use command-line tools to identify and troubleshoot problems
- Use vSphere CLI
- Find and interpret important log files
- Use VMware vRealize® Log InsightTM for log aggregation, efficient log search, and problem analysis
4. Network Optimization
- Explain the performance features of network adapters
- Explain the performance features of vSphere networking
- Use esxtop to monitor key network performance metrics
5. Networking Troubleshooting
- Identify the symptoms of network-related problems
- Analyze and resolve standard switch and distributed switch problems
- Analyze virtual machine connectivity problems and fix them
- Examine common management network connectivity problems and restore configurations
- Identify and prevent potential problems
6. Storage Optimization
- Describe storage queue types and other factors that affect storage performance
- Use esxtop to monitor key storage performance metrics
7. Storage Troubleshooting
- Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
- Analyze storage-related logs
- Analyze hardware malfunction and software misconfiguration scenarios
- Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
- Analyze possible causes, recover from the faulty conditions, and restore storage visibility
8. CPU Optimization
- Explain the CPU scheduler operation and other features that affect CPU performance
- Explain NUMA and vNUMA support
- Use esxtop to monitor key CPU performance metrics
9. Memory Optimization
- Explain ballooning, memory compression, and host-swapping techniques for memory reclamation when memory is overcommitted
- Use esxtop to monitor key memory performance metrics
10. vCenter Server Performance Optimization
- Describe the factors that influence vCenter Server performance
- Use VMware vCenter® Server Appliance™ tools to monitor resource usage
11. vSphere Cluster Troubleshooting
- Identify and recover from problems related to VMware vSphere® High Availability
- Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
- Discuss and recover from VMware vSphere® Distributed Resource SchedulerTM problems to achieve proper function and balanced resource use
- Examine vSphere cluster failure scenarios and possible solutions
12. Virtual Machine Troubleshooting
- Analyze and resolve common virtual machine
snapshot problems
- Identify possible causes and resolve virtual machine power-on problems
- Troubleshoot virtual machine connection state problems
- Resolve problems seen during VMware Tools™ installationsExamine failure scenarios and provide solutions
13. vSphere Security
- Configure ESXi host access and authorization
- Secure ESXi, vCenter Server, and virtual machines
- Use VMware Certificate Authorityto configure vSphere certificate management
- Configure vSphere to encrypt virtual machines, core dumps and VMware vSphere® vMotion® migrations
14. vCenter Server and ESXi Troubleshooting
- Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
- Identify and resolve authentication problems
- Troubleshoot VMware Certificate Authority and certificate problems
- Analyze and fix problems with vCenter Server services
- Analyze and fix vCenter Server database problems
- Identify VMware vCenter Server® High Availability problems
- Examine ESXi host and vCenter Server failure scenarios and resolve the problems