Arrow Electronics, Inc.

VMware vSphere: Troubleshooting Workshop [V6.0]


LENGTH: 40 Hours (5 days)

PRICE: $4,625.00


This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6 environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

This workshop is based on VMware ESXiâ„¢ 6 and VMware vCenter Serverâ„¢ 6.


By the end of the course, you should be able to meet the following objectives:

•  Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the
   vSphere environment
•  Introduce troubleshooting principles and procedures
•  Troubleshoot networking issues and recover from these issues
•  Analyze storage failure scenarios and resolve the issues
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability issues and provide solutions
•  Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve
   resource use (VMware vSphere® Distributed Resource Scheduler™)
•  Troubleshoot vCenter Server issues
•  Identify ESXi host issues, analyze failure scenarios, and correct them
•  Troubleshoot faulty virtual machines, including installation issues, snapshot issues, connection issues, and


•  System administrators
•  System integrators


 Required prerequisites include completion of one of the following:

•  VMware Certified Professional 6 – Data  Center Virtualization (VCP6-DCV)
•  VMware vSphere: Fast Track [V6]
•  VMware vSphere: Optimize and Scale [V6]
•  Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.


1.Course Introduction
◦Understand the course objectives
◦Understand the scope and topics covered by the course
◦Become familiar with online technical resources
◦Become familiar with the VMware education system and certification tracks

2.Introduction to Troubleshooting
◦Identify the effects of a system problem
◦Define the troubleshooting scope
◦Use a structured approach
◦Understand the troubleshooting principles
◦Follow a logical troubleshooting procedure
◦Troubleshooting examples

3.Troubleshooting Tools
◦Use command-line tools to identify and troubleshoot problems
◦Use VMware vSphere® Management Assistant
◦Find and interpret important log files
◦Export relevant log files for technical support
◦Use vRealize Log Insight for log aggregation and problem analysis
◦Use vRealize Log Insight for efficient log search

◦Identify the symptoms of network-related problems
◦Analyze and resolve standard and distributed switch issues
◦Analyze virtual machine connectivity issues and restore them
◦Examine common management network connectivity issues and restore configurations
◦Identify and prevent potential problems

◦Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, and VMware Virtual SAN™) connectivity problems
◦Analyze hardware malfunction and software misconfiguration scenarios
◦Identify multipathing-related issues, including PDL and APD
◦Analyze possible causes, recover from the faulty conditions, and restore storage visibility

6.vSphere Clusters
◦Identify and recover from issues related to vSphere HA
◦Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
◦Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
◦Examine vSphere cluster failure scenarios and possible solutions

7.vCenter Server and ESXi
◦Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6
◦Identify and resolve authentication issues
◦Troubleshoot VMware Certificate Authority and certificate store issues
◦Analyze and fix vCenter Server services issues
◦Examine ESXi host and vCenter Server failure scenarios and resolve the issues

8.Virtual Machines
◦Analyze and resolve common virtual machine snapshot issues
◦Identify possible causes and resolve virtual machine power-on issues
◦Troubleshoot virtual machine connection state issues
◦Resolve problems seen during VMware Tools™ installations
◦Examine failure scenarios and provide solutions


Session Dates