Horizon Troubleshooting Bootcamp is a five-day combination course of Horizon Virtual Desktop Troubleshooting & Horizon Infrastructure Troubleshooting. This training collection gives you the hands-on skills in resolving common issues that occur in a Horizon® environment.

You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators, as well as advanced knowledge, skills, and abilities to troubleshoot Horizon infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.

Horizon Troubleshooting bootcamp provides two challenge labs designed to present participants with virtual desktops and infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.

By the end of this session, attendees should be able to:

    Implement a structured approach to troubleshooting
    Resolve common issues that occur in a Horizon environment
    Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
    Identify the log locations for each Horizon component
    Identify procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
    Discuss the Logon Monitor requirements
    Explain how to optimize Horizon Windows desktops
    Discuss how to troubleshoot problems related to Instant cloned machines
    Identify steps that you can follow to solve problems related to Horizon Client
    Discuss troubleshooting techniques for common client connection issues
    Discuss troubleshooting steps applicable to device redirection in Horizon
    Discuss Connection Server advanced configurations
    List troubleshooting techniques for Connection Server common issues
    Interpret Horizon Connection Server logs
    Identify UAG configuration and certificate issues
    List troubleshooting steps for UAG common issues
    Describe BLAST configuration verification using logs and settings
    Describe different security options for the Horizon environment.
    Describe BLAST optimization recommendations for different use cases
    Describe Horizon Connections and how to troubleshoot related issues
    Describe Horizon Certificates
    List troubleshooting steps for Horizon certificates common issues
    Describe Cloud Pod Architecture troubleshooting scenarios
    Identify and fix problems in a Horizon environment

Tier 1 system administrators, and integrators responsible for managing and maintaining Horizon Infrastructure.

    Horizon Deploy and Manage

Before attending this course, you must have the following skills:

    Use vSphere Web Client
    Configure Windows systems to enable Remote Desktop Connections

1 Course Introduction

    Introductions and course logistics
    Course objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting

    Identify Horizon architecture and supportability using Horizon Documentation
    Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
    Identify the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options

    Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
    Identify and collect the log locations for each Horizon component
    Describe the Horizon backup and restore and its benefits
    Identify the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops

    Identify the information captured in the Help Desk Tool
    List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
    Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization

    Discuss the Logon Monitor requirements
    Describe the Logon Monitor configuration
    List the Logon Monitor metrics
    Identify the advantages of image optimization
    Explain how to optimize Horizon Windows desktops

6 Troubleshooting Instant Clones

    Describe how instant clones are created
    Explain what gets logged when an instant clone is created
    Identify the keywords to look for in logs when troubleshooting instant clones
    Discuss how to troubleshoot problems with instant clones

7 Troubleshooting Horizon Client

    Identify steps that you can follow to solve problems related to Windows Horizon Client
    Identify steps to solve problems related to Horizon Client for Linux
    Identify steps that you can follow to solve problems related to Horizon HTML Access
    Identify steps to solve problems related to Horizon Client for Mac

8 Troubleshooting Common Client Connection Issues

    Identify the key ports in the Horizon environment
    Discuss how to troubleshoot black screen problems

9 Troubleshooting Device Redirection

    List troubleshooting steps applicable to USB Redirection issue
    Discuss Nested RDSH Redirection

10 Troubleshooting Horizon Connection Server

    Identify general troubleshooting techniques for Horizon Connection Server
    Explain how to use logs to identify common Horizon Connection Server problems
    Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
    Discuss Horizon Connection Server Replication common issues
    Explain how to interpret Horizon Connection Server logs
    Compare successful and unsuccessful logs from common infrastructure administration tasks

11 Troubleshooting Unified Access Gateway

    List and identify common UAG deployment issues
    Explain how to monitor the health of a Unified Access Gateway deployment
    Identify and Troubleshoot UAG certificate issues
    Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
    Detail general Unified Access Gateway troubleshooting methods

12 BLAST Configuration

    Discuss BLAST Codecs and Encoder Switch settings
    Describe how to verify BLAST configuration using logs and settings

13 Optimizing BLAST

    List general BLAST optimization recommendations
    Summarize BLAST tuning recommendations that apply to WAN connections
    Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
    Describe recommended tuning options to increase display protocol quality for all use cases and applications

14 Troubleshooting Horizon Connections

    Explain Horizon connections
    Describe the role of primary and secondary protocols in Horizon connections
    Describe HTML Client Access Connections
    Describe Horizon Connections Load Balancing
    Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
    Identify troubleshooting steps for failing Horizon Load Balancer connections
    List the steps for troubleshooting Horizon connections

15 Troubleshooting Horizon Certificates

    List Horizon certificate functions
    Describe Horizon certificate scenarios
    Discuss potential challenges related to certificates in Horizon
    Describe the troubleshooting approach to Horizon certificates issues

16 Cloud Pod Architecture

    Describe Cloud Pod Architecture troubleshooting scenarios

Omnissa Certified Professional Desktop (OCPD)