The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

This course positions learners to successfully complete the SRE Practitioner certification exam.

At the end of the course, the following learning objectives are expected to be achieved:

1. Practical view of how to successfully implement a flourishing SRE culture in your organization.
2. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them.
3. The organizational impact of introducing SRE.
4. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks.
5. Building security and resilience by design in a distributed, zero-trust environment.
6. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture?
7. Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage.
8. Why is Platform Engineering so important in building consistency and predictability of SRE culture?
9. Implementing practical Chaos Engineering.
10. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents.
11. Perspective of why SRE can be considered as the purest implementation of DevOps.
12. SRE Execution model
13. Understanding the SRE role and understanding why reliability is everyone’s problem.
14. SRE success story learnings

The target audience for the SRE Practitioner course are professionals including:

• Anyone focused on large-scale service scalability and reliability
• Anyone interested in modern IT leadership and organizational change approaches
• Business Managers
• Business Stakeholders
• Change Agents
• Consultants
• DevOps Practitioners
• IT Directors
• IT Managers
• IT Team Leaders
• Product Owners
• Scrum Masters
• Software Engineers
• Site Reliability Engineers
• System Integrators
• Tool Providers

It is highly recommended that learners attend the SRE Foundation course with an accredited DevOps Institute Education Partner prior to attending the SRE Practitioner course. An understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.
Please note: the DevOps Institute SRE Foundation certification is a prerequisite to the SRE Practitioner exam.

Course Introduction

Module 1: SRE Anti-patterns

Rebranding Ops or DevOps or Dev as SRE​

Users notice an issue before you do​

Measuring until my Edge​

False positives are worse than no alerts​

Configuration management trap for snowflakes​

The Dogpile: Mob incident response​

Point fixing​

Production Readiness Gatekeeper​

Fail-Safe really?

Module 2: SLO is a Proxy for Customer Happiness

Define SLIs that meaningfully measure the reliability of a service from a user’s perspective​

Defining System boundaries in a distributed ecosystem for defining correct SLIs

Use error budgets to help your team have better discussions and make better data-driven decisions

Overall, Reliability is only as good as the weakest link on your service graph

Error thresholds when 3rd party services are used

Module 3: Building Secure and Reliable Systems

SRE and their role in Building Secure and Reliable systems​

Design for Changing Architecture​

Fault tolerant Design​

Design for Security​

Design for Resiliency​

Design for Scalability

Design for Performance

Design for Reliability

Ensuring Data Security and Privacy

Module 4: Full-Stack Observability

Modern Apps are Complex & Unpredictable​

Slow is the new down​

Pillars of Observability​

Implementing Synthetic and End user monitoring

Observability driven development

Distributed Tracing

What happens to Monitoring?

Instrumenting using Libraries an Agents

Module 5: Platform Engineering and AIOPs

• Taking a Platform Centric View solves Organisational scalability challenges such as fragmentation, inconsistency and unpredictability.
• How do you use AIOps to improve Resiliency
• How can DataOps help you in the journey
• A simple recipe to implement AIOps
• Indicative measurement of AIOps

Module 6: SRE & Incident Response Management

SRE Key Responsibilities towards incident response​

DevOps & SRE and ITIL​

OODA and SRE Incident Response​

Closed Loop Remediation and the Advantages​

Swarming – Food for Thought

AI/ML for better incident management

Module 7: Chaos Engineering

Navigating Complexity

Chaos Engineering Defined

Quick Facts about Chaos Engineering

Chaos Monkey Origin Story

Who is adopting Chaos Engineering

Myths of Chaos

Chaos Engineering Experiments

GameDay Exercises

Security Chaos Engineering

Chaos Engineering Resources

Module 8: SRE is the Purest form of DevOps

Key Principles of SRE​

SREs help increase Reliability across the product spectrum​

Metrics for Success​

Selection of Target areas

SRE Execution Model​

Culture and Behavioral Skills are key​

SRE Case study

Post-class assignments/exercises

Non-abstract Large Scale Design (after Day 1)

Observability and Monitoring (after Day 2)

Chaos Engineering Instrumentation

Successfully passing (65%) the 90-minute examination, consisting of 40 multiple-choice questions, leads to the SRE Practitioner certificate. The certification is governed and maintained by DevOps Institute.

LEARNER MATERIALS

• Twenty-four (24) hours of instructor-led training and exercise facilitation
• Learner Manual (excellent post-class reference)
• Participation in unique exercises designed to apply concepts
• Sample documents, templates, tools and techniques
• Access to additional value-added resources and communities