Delivered by an Omnissa Certified Instructor, the Horizon 8: Troubleshooting course provides common Horizon infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and ensuring solutions are effective and free of side effects in real-world environments.

• Develop a structured approach to troubleshooting.

• Resolve common issues that occur in a Horizon environment.

• Discuss Horizon Connection Server advanced configurations.

• Interpret Horizon Connection Server logs.

• Identify Unified Access Gateway configuration and certificate problems.

• Describe BLAST configuration verification using logs and settings.

• Describe how Horizon connections work and how to troubleshoot issues.

• Describe the use of TLS/ SSL certificates in Horizon and list troubleshooting steps for common problems.

• Describe Cloud Pod Architecture troubleshooting scenarios.

• Learn about the command line tools available.

• Learn the importance of optimizing Windows for use in Horizon and learn what should be optimized to improve system performance and reliability.

• Discuss how to troubleshoot problems related to instant clone VMs.

• Identify steps that you can follow to solve problems related to Horizon Client.

• Discuss troubleshooting steps applicable to device redirection in HorizonTroubleshoot redirection common problems.

• Intermediate to advanced practitioners that support Horizon 8 environments.

Recommended:

• A working knowledge of Omnissa Horizon infrastructure

• A background in End-User Computing

• Completed Horizon Deploy and Manage course

Technical requirements

• Bring a full-size laptop.

• A secondary device is recommended for reading and lab materials, which are only delivered electronically.

• Please ensure you have the US keyboard mapping added to your devices.

1 Course introduction

• Introductions and course logistics

• Course objectives

2 Review of Omnissa Horizon

• Review Horizon 8 architecture

3 Introduction to troubleshooting

• How to troubleshoot

• Troubleshooting resources

4 Horizon infrastructure troubleshooting

• Horizon Connection Server general troubleshooting

• Active Directory Lightweight Directory Service replication

• Working with Horizon Connection Server logs

5 Unified Access Gateway troubleshooting

• Unified Access Gateway deployment errors

• Monitor the Unified Access Gateway

• Troubleshoot a Unified Access Gateway Certificate

• Tools for troubleshooting connections on the Unified Access Gateway

• Troubleshooting the Unified Access Gateway

6 Blast configuration verification

• How to verify the current Blast configuration

7 Blast optimization

• Blast optimization overview

• Optimizing Blast for Wide Area Networks

• Work from home and home office to cloud

• Optimizing for quality

8 Horizon connections troubleshooting

• Understanding Horizon connections

• Horizon connections load balancing

• Troubleshooting Horizon connections

• Key ports and protocols

• Black screen

9 TLS certificate troubleshooting

• Horizon 8 TLS certificates

• Troubleshooting TLS certificates in Horizon 8

10 Cloud Pod architecture troubleshooting

• Cloud Pod architecture troubleshooting

11 Command line tools

• About the command line tools and how to use them

• Backing up and restoring Horizon 8 databases

12 Troubleshooting machines and desktops

• Help Desk tool deep dive

• Troubleshooting machines and desktops

• Troubleshooting Linux desktops

13 Optimizing Windows desktops and servers

• Why optimize a Windows image?

• Windows OS optimization tool for Horizon

• Using automation to build optimized Windows images

14 Troubleshooting instant clones

• Troubleshooting instant clones

15 Troubleshooting Horizon Client

• Horizon Client for Windows

• Horizon Client for Linux

• Horizon Client for Mac

• Horizon Web Client (HTML Access)

16 Troubleshooting device redirection

• Device redirection

• Nested RDSH redirection