The Symantec Endpoint Protection 14.x: Maintain and Troubleshoot course is designed for the IT security management professional tasked with troubleshooting Symantec Endpoint
Protection 14.x. Students learn how to troubleshoot installations, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, and protection technologies. The
class also covers how to follow Symantec best practices for remediating a virus outbreak, automating functionality with REST APIs, and integrating Symantec Endpoint Protection with
3rd party applications.

By the completion of this course, you will be able to:
• Monitor, maintain, and troubleshoot a Symantec Endpoint Protection environment.
• Upgrade the Symantec Endpoint Protection environment.
• Use best practices when troubleshooting and remediating a virus outbreak.
• Automate functionality with Rest APIs and integrate Symantec Endpoint Protection with 3rd party applications.

This course is for IT and system administration professionals who are charged with planning and installing a Symantec Endpoint Protection environment.

You must have attended Symantec Endpoint Protection 14: Configure and Protect or have relevant experience maintaining a SEP environment, including basic troubleshooting

Introduction
• Course overview
• The classroom lab environment

Troubleshooting Techniques and Tools
• Use a systematic approach for problem
solving.
• Describe Symantec and third-party
troubleshooting tools and how they are
used.
• Know which SEPM and SEP client logs to
research when troubleshooting specific
issues.
• Use the Symantec Knowledge Base and
interact with Symantec Technical
Support.

Troubleshooting the Console
• Describe the components that make up
the Symantec Endpoint Protection
Manager.
• Describe SEPM services and their roles.
• Troubleshoot problems related to the
SEPM services that prevent you from
logging onto the console.
• Describe the database configuration
and connection methods.
• Configure email to enable an
administrator to reset passwords and
know where to check administrator
permissions.

Installation and Migration Issues
• Troubleshoot and resolve a failed
Symantec Endpoint Protection Manager
installation.
• Troubleshoot and resolve a failed
Symantec Endpoint Protection for
Windows client install.
• Troubleshoot and resolve a failed
Symantec Endpoint Protection for Mac
client install.
• Troubleshoot and resolve a failed
Symantec Endpoint Protection for Linux
client install.

Client Communication Issues
• Identify the interactions between
the client and the SEPM.
• Identify heartbeat process.
• Locate and configure debug logs for
client communication issues.
• Describe communications issues
from the client perspective.
• Identify Linux and Mac
communication issues.

Content Distribution Issues
• Troubleshoot and resolve
LiveUpdate issues on the SEPM and
client.
• Troubleshoot and resolve issues
between a client and management
server.
• Troubleshoot and resolve issues
from clients who retrieve updates
from a Group Update Provider.

Extending the SEP infrastructure
• Describe how data is transferred
during replication and know which
replication logs are affected.
• Automate functionality with Rest
APIs.
• Integrate Symantec Endpoint
Protection with third party
applications.

Responding to a Security Incident
• Identify and examine useful SEPM
reports for incident response.
• Learn the best approach for
handling a virus outbreak.
• Identify and submit false positives
to Symantec.

Performance Issues
• Assess SEP performance using sizing
and scalability recommendations.
• Optimize performance for the
SEPM.
• Optimize performance for the SEP
client.
• Utilities and other resources.
• Case studies

This course includes practical hands-on exercises, interactive games, and demonstrations that enable you to test your new skills and begin to use those skills in a working environment.