Arrow Electronics, Inc.

Veritas NetBackup 8.2: Maintenance and Troubleshooting - På anmodning


LENGTH: 32 Hours (4 dage)

PRICE: kr 20.595,00


The NetBackup 8.2: Maintenance and Troubleshooting course provides IT professionals with instructions on troubleshooting Veritas NetBackup software. This course covers general error detection tools and troubleshooting methodologies. It enables students to learn how to resolve issues related to the NetBackup database, devices, media, disk, cloud, OST, deduplication, and virtualization. In addition, students study the functions of key NetBackup processes and learn how to enable, view, and manage the associated logs.


After completing this course, you will be able to:

• Identify the NetBackup interfaces and tools commonly used to gather information about problems.

• Manage debug log settings, including log retention and rollover.

• Prepare and gather debug logs for sending to Veritas Support.

• Troubleshoot ECA and CRL issues.

• Describe the methodology to troubleshoot common installation issues.

• Explain the new VxUpdate error codes and their corresponding resolution.

• Describe the use and features of the Logging Assistant.

• State and resolve common NetBackup Web UI access issues.

• Explain Agentless VM recovery for VMware backups.

• Troubleshoot common issues.

• Describe the methodology to troubleshoot the NetBackup Cloud storage configuration issues.

• Describe the methodology to troubleshoot the OST plugin backup logging.

• Use tools to maintain and troubleshoot NetBackup deduplication.

• Troubleshoot common VMware and Hyper-V backup and recovery issues.

• Describe how NBU integrates with RHV.

Extract relevant data from legacy logs, and use the vxlogview command to format data from raw unified logs.

• Recognize common debug logs messages and search terms related to various failed backup job.

• Work with commands to run, maintain, and troubleshoot the databases.


This course is for NetBackup administrators, operators, system engineers, and technical support personnel who want to broaden their NetBackup advanced troubleshooting knowledge and skills on a Windows or UNIX platform.


Students should be familiar with general network and storage concepts, and administration and configuration of Windows or Linux operating systems. Students must also have one to three years of experience with basic NetBackup administration, configuration, and operation. These prerequisites can be met by attending any version of the NetBackup Administration course plus additional on-the-job experience.


Troubleshooting Methods and Tools

• Troubleshooting situations and methodology

• Gathering symptoms and information

• Additional troubleshooting resources


• Exercise A: Introduction to the lab environment

• Exercise B: Navigating in the NetBackup (8.2) Administration Console

• Exercise C: Viewing the NetBackup configuration

Exercise D: Testing backup and restore operations

Exercise E: Viewing common NetBackup problem information sources and collection tools

NetBackup Process Flow

• Core process functions

• Backup process flow

• Tape restore process flow

• Disk restore process flow

• Viewing process flow information


• Exercise A: Tracing backup process flow – to tape-based storage

Exercise B: Tracing backup process flow - to disk-based storage

• Exercise C: Tracing restore process flow

• Exercise D: Tracing process flow for a failed job

Debug Logging

Preparing to gather debug logs

• Enabling debug logs

• Performing log management

• Capturing debug logs


• Exercise A: Enabling debug logs

• Exercise B: Setting the logging levels

• Exercise C: Enabling legacy logging

• Exercise D: Running manual backups

• Exercise E: Collecting logs and copying them to the file share

Troubleshooting Communication Issues

• NetBackup Secure Communications

• Support for External Certificates

• Working with Certificate Revocation Lists

Troubleshooting NetBackup Installation and Upgrade Issues

• NetBackup 8.2 Installation Updates and Troubleshooting

• Working with and Troubleshooting VxUpdate

• Working with the Logging Assistant


• Exercise A: Troubleshooting Master server upgrade issue

• Exercise B: Working with VxUpdate

Troubleshooting NetBackup WebUI

• NetBackup Web user interface: Synopsis

• NetBackup Web user interface and RBAC

• Troubleshooting NetBackup Web user interface

• Agentless Recovery for VMware backups


• Exercise A: Accessing the NetBackup web interface -problem scenario 1

• Exercise B: Accessing the NetBackup web interface -problem scenario 2

• Exercise C: Creating a custom role

• Exercise D: Editing user access rules

• Exercise E: Creating an object group

• Exercise F: Limiting role permissions to specific objects

Troubleshooting Cloud Storage and OST Plug-ins

• Using the cloud with NetBackup

• Troubleshooting OpenStorage Technology (OST) logging

Troubleshooting NetBackup Deduplication

• Understanding NetBackup deduplication and deduplication process flow

• Maintaining and troubleshooting NetBackup deduplication

• Recovering from MSDP server failure

• Multi-Domain and VLAN support for MSDP

• Certificate configuration


• Exercise A: Monitoring and troubleshooting MSDP

Exercise B: Verifying a MSDP Backup Image

Exercise C: Discovering and fixing orphan MSDP data

Troubleshooting Virtual Environments

• Troubleshooting VMware backups

• Troubleshooting Hyper-V backups

• NetBackup support for RedHat KVM

Troubleshooting Storage Lifecycle Policies

• Understanding Storage Lifecycle Policies

Troubleshooting Storage Lifecycle Policies

Troubleshooting data classification

Understanding Auto Image Replication

• Troubleshooting Auto Image Replication


Exercise A: Storage Lifecycle Policies - problem scenario 1

Exercise B: Storage Lifecycle Policies - problem scenario 2

Introduction to Log Analysis

• Preparing for debug log analysis

• Viewing debug logs

• Analyzing debug logs for a successful backup job

Analyzing debug logs for a failed backup job


• Exercise A: Locating backup information in the Activity Monitor

Exercise B: Locating collected log files

Exercise C: Viewing and analyzing logs

Understanding the NetBackup Catalog

The NetBackup catalog

The NetBackup relational databases (NBDB)

• Catalog backup and recovery

• Maintaining the NBDB


• Exercise A: Reviewing the NetBackup catalog structure

Exercise B: Configuring, performing, and analyzing catalog backups

Exercise C: Using the cat_convert command

• Exercise D: Corrupting the NBDB

Exercise E: Recovering the NBDB from a backup

Exercise F: Recovering the NBDB from staging (Optional)

Appendix A: Troubleshooting Tape Devices and Media

• NetBackup device troubleshooting

• Common NetBackup device issues

• Media and device selection

Media-related status codes

• Troubleshooting frozen and suspended media


Exercise A: Tape devices and media - problem scenario 1 (Optional)

Exercise B: Tape devices and media - problem scenario 2 (Optional)

Appendix B: Troubleshooting Disk Backup Resources

Overview of disk-based backups

• Maintaining and troubleshooting BasicDisk

• Maintaining and troubleshooting AdvancedDisk

• Maintaining and troubleshooting OpenStorage


• Exercise A: Disk devices - problem scenario 1 (Optional)

• Exercise B: Disk devices - problem scenario 2 (Optional)

Appendix C: Troubleshooting Basic Communication Issues

• Understanding NetBackup communication

• Configuring NetBackup and network communication

• Troubleshooting network and NetBackup communication problems

• Common NetBackup communication issues


• Exercise A: NetBackup communications - problem scenario 1 (Optional)

• Exercise B: NetBackup communications - problem scenario 2 (Optional)

• Exercise C: NetBackup communications - problem scenario 3 (Optional)

Session Dates