This 1-day instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.

This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

• Describe different order capture channels.
• Describe Channel Applications Manager.
• Configure Sterling Call Center rules and manage customer orders in Sterling Call Center user interface.
• Configure Sterling Store Rules and Manage Customer Orders in Sterling Store user interface.
• Learn about the special tasks that can be performed in the graphical user interface in Sterling Call Center and Sterling Store.

This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.

You should have completed:

• Supply Chain Concepts (Online Tutorial)
• Participant Modeling and User Security (Instructor-Led Training)
• Process Modeling (Instructor-Led Training)
• Item and Pricing Configuration (Instructor-Led Training)

• Course Overview
• Lesson 1. Order Capture Applications
• Exercise 1. Channel Applications Manager
• Lesson 2. Basic Setup
• Exercise 2.1 Modify Primary Rules
• Exercise 2.2 Create an Appeasement Reason
• Lesson 3. Additional Setup
• Exercise 3.1 Modify Advanced Configuration
• Exercise 3.2 Modify Miscellaneous Configuration
• Exercise 3.3 Modify Return Administration Rules
• Exercise 3.4 Alert Notifications on the User Interface
• Lesson 4. Manage Customer Orders
• Exercise 4.1 Changing a Payment Method
• Lesson 5. Store Management
• Exercise 5.1 Modify Store-Specific Rules
• Course Wrap Up

Prior to enrolling, IBM Employees must follow their Division/Department processes to obtain approval to attend this public training class. Failure to follow Division/Department approval processes may result in the IBM Employee being personally responsible for the class charges.

GBS practitioners that use the EViTA system for requesting external training should use that same process for this course. Go to the EViTA site to start this process: http://w3.ibm.com/services/gbs/evita/BCSVTEnrl.nsf

Once you enroll in a GTP class, you will receive a confirmation letter that should show:

• The current GTP list price
• The 20% discounted price available to IBMers. This is the price you will be invoiced for the class.