This course describes the Case Analyzer services and the data provided in the Case Analyzer store, which is essential for developing analytic reports and dashboards. It covers the analytic tools provided with IBM Case Manager.

You work with a fully functioning IBM Case Manager 5.2 system to practice the skills required to create custom dashboards to monitor case activity.

• Understand Case Analyzer services and the data provided to support reporting and monitoring.
• Acquire the knowledge and skills to expose custom case properties to the Case Analyzer store and create custom dashboards to monitor case activity.

This intermediate course is for:

• A Business Analyst responsible for scoping the high-level solution and planning reports.
• A Solution Architect responsible for developing the overall design, and assisting the Business Analyst with complex case and data modeling.
• A System Administrator responsible for configuring Case Analyzer and property auditing.
• An Application Developer responsible for designing solution reports.

You should have completed:

• IBM Case Manager 5.2 Introduction to Case Manager (F2150) (F2159)
• Unit 1: IBM Case Manager 5.2: Build a Case Manager Solution (F2120) (F2129)

• Describe the fundamentals of Case Analyzer services
• Understand how to expose custom case properties to the Case Analyzer store
• Describe Online Analytical Processing fundamentals
• Understand the Analytic tools provided with IBM Case Manager and the reports provided
• Monitor case activity with IBM Cognos Real-time Monitoring

Prior to enrolling, IBM Employees must follow their Division/Department processes to obtain approval to attend this public training class. Failure to follow Division/Department approval processes may result in the IBM Employee being personally responsible for the class charges.

GBS practitioners that use the EViTA system for requesting external training should use that same process for this course. Go to the EViTA site to start this process: http://w3.ibm.com/services/gbs/evita/BCSVTEnrl.nsf

Once you enroll in a GTP class, you will receive a confirmation letter that should show:

• The current GTP list price
• The 20% discounted price available to IBMers. This is the price you will be invoiced for the class.