This course is for anyone who is responsible for day-to-day operations of a production IBM Case Foundation workflow
application.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Upon completion of this course, participants will be able to:

• Use Case Foundation tools to search for work with basic and advanced search criteria.
• Modify work items.
• Process and manage work.
• Manage a workflow exception.

• A Workflow System Administrator who is responsible for day-to-day operations of a production IBM Case Foundation workflow application.
• A Workflow System Administrator who is typically required to help workflow participants to do the following tasks:
  • Locate work and complete workflows
  • Respond to management decisions that require changes to work items
  • Gather information about workflow activity to help management make business decisions

• During the production phase, the Workflow System Administrator manages operation of the workflow application and communicates with users and managers. In the workflow application deployment phase, the Workflow System Administrator coordinates activities with the Workflow Author to plan and control workflow application implementation into the production environment.

Prerequisite skills and knowledge for this unit are:

• Familiarity with Windows 2008 operating systems.
• Familiarity with Java and Java Virtual Machines.
• General knowledge of relational database management systems.
• General knowledge of P8 Platform security concepts.
• General workflow terminology:
  • Workflow
  • Workflow definitions
  • Queues
  • Rosters.
• Start a P8 Platform system.
• Familiarity with P8 Platform administration interfaces, including:
  • Administration Console for Content Platform Engine
  • IBM Content Navigator

Recommended training path:

• F230 IBM Case Foundation 5.2.1: Introduction
• F231 IBM Case Foundation 5.2.1: Configure the Workflow System
• F232 IBM Case Foundation 5.2.1: Security
• F233 IBM Case Foundation 5.2.1: Maintain the Workflow System
• F234 IBM Case Foundation 5.2.1: Manage Work in Progress

Search for work

• Process Administrator
• Search options
• Viewing workflows and work items
• View and customize search results
• Ways to refine a search for work
• Use exposed fields in searches
• Use the Criteria tab to filter a search
• Search user queues
• View workflow history in Process Tracker

Modify work

• Reasons to modify work
• Tools for modifying work
• Work item status
• Locking work
• About workflow properties
• Modify data field values
• Modify workflow groups
• Open workflow or work item in Process Tracker
• Modify an attachment reference
• Considerations for modifying work

Process and manage work

• Tools for processing and managing work
• Ways to complete work items
• Assign or reassign work to participants
• Terminate work
• Delete work
• Designate a substitute participant
• Unlock work
• Add and remove trackers

Manage workflow exceptions

• About workflow exceptions
• Conductor queue
• Get information about workflow exceptions
• View the information stack
• Modify workflows and work items

Prior to enrolling, IBM Employees must follow their Division/Department processes to obtain approval to attend this public training class. Failure to follow Division/Department approval processes may result in the IBM Employee being personally responsible for the class charges.
GBS practitioners that use the EViTA system for requesting external training should use that same process for this course. Go to the EViTA site to start this process: http://w3.ibm.com/services/gbs/evita/BCSVTEnrl.nsf
Once you enroll in a GTP class, you will receive a confirmation letter that should show:
    The current GTP list price
    The 20% discounted price available to IBMers. This is the price you will be invoiced for the class.