This course provides guidance into the process Owner responsibilities so
they can describe what they are doing as a process and provides the
education needed to oversee the design, re-engineering and
improvement of IT Service Management (ITSM) processes; particularly in
the context of Agile Service Management. Participants learn how to
apply Scrum practices to Process Owner responsibilities and use Agile
and Lean principles and practices to put in place ‘just enough’ process
and how to continually align process performance with overall business
A process owner is an individual accountable for the performance of a
process and for ensuring the process delivers value to its stakeholders.
Process owners manage the requirements of process stakeholders,
translate those requirements into process performance objectives, and
oversee the entire process design and improvement lifecycle.
This certification positions learners to successfully complete the Certified
Agile Process Owner exam.