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Service Management

Les meilleures pratiques de gestion des services informatiques vous permettent de répondre aux changements rapides des organisations.

Ces pratiques fondées sur l’optimisation des processus reflètent les nouvelles façons de travailler à travers la gestion des services en intégrant une large offre de nouvelles méthodes de travail.

Examine the catalogue of Service Management training provided by Arrow ECS delivers to enhance your approach and skills.

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Course Code

Course Title

Format

Duration

Course Code:

OTH_MG813

Course Title: Formation ISO 22301 - Lead Implementer

Format:

Classroom, Instructor Led Online

Duration:

40 Hours (5 Jours)

Plus d'infos

Course Code:

OTH_SCRUMAST01

Course Title: Réussir la certification Scrum Master (PSM, Professional Scrum Master)

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_FT0401

Course Title: Chef de Projet : un métier, un savoir-faire, des outils

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_FT0501

Course Title: PMI : les fondamentaux du management de projet PMI

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_FT0511

Course Title: Projet : Gestion des risques

Format:

Classroom, Instructor Led Online

Duration:

8 Hours (1 day)

Plus d'infos

Course Code:

CED_FT054B

Course Title: PMI : contractualisation en environnement projet

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_FT055

Course Title: PMI : la gestion des coûts, des délais et de la qualité

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_FT0601

Course Title: Elaborer le cahier des charges

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_ITI01PFR

Course Title: ITIL Foundation

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_ITI101FR

Course Title: Atelier Mise œuvre PRINCE2

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_ITI112FR

Course Title: PRINCE 2 Foundation

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_ITI113FR

Course Title: PRINCE 2 Practitioner

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_ITI114FR

Course Title: PRINCE2 Foundation et Practitioner

Format:

Classroom, Instructor Led Online

Duration:

40 Hours (5 Jours)

Plus d'infos

Course Code:

CED_SM03

Course Title: ITIL® Foundation - Certification EXIN

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_SM04

Course Title: Intermediate Capability - OSA (Support et Analyse Opérationnels)

Format:

Classroom, Instructor Led Online

Duration:

40 Hours (5 Jours)

Plus d'infos

Course Code:

CED_SM0511

Course Title: Animer efficacement les réunions de projet

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_SM052

Course Title: PMI : être le leader de son équipe

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_SM0551

Course Title: manager des projets en environnement multiculturel

Format:

Classroom, Instructor Led Online

Duration:

16 Hours (2 Jours)

Plus d'infos

Course Code:

CED_SM0571

Course Title: PMI : Préparation au certificat CAPM

Format:

Classroom, Instructor Led Online

Duration:

40 Hours (5 Jours)

Plus d'infos

Course Code:

CED_SM0581

Course Title: Communiquer efficacement tout au long du projet

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_SM0591

Course Title: PMI : Préparation au certificat PMP

Format:

Classroom, Instructor Led Online

Duration:

56 Hours (7 Jours)

Plus d'infos

Course Code:

CED_SM070FR

Course Title: ITIL SERVICE STRATEGY

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_SM071FR

Course Title: ITIL SERVICE DESIGN

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

Course Code:

CED_SM072FR

Course Title: ITIL SERVICE TRANSITION

Format:

Classroom, Instructor Led Online

Duration:

24 Hours (3 Jours)

Plus d'infos

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