The Veritas Enterprise Vault 12.x: Troubleshooting and Advanced Administration course is designed for system administrators tasked with operating, monitoring and troubleshooting Enterprise Vault. This four-day, instructorled, hands-on class covers a deeper look at Enterprise Vault’s underlying functionality as well as the tools and techniques used to troubleshoot issues with archiving and client-access.

This course is available in the following delivery methods:
• Instructor-led training (ILT)
• Virtual instructor-led training (VILT)

Duration
• Instructor-led training (ILT): 4 days
• Virtual instructor-led training (VILT): 4 days

Hands on
This course includes practical hands-on exercises that enable you to test your new skills and begin to utilize them in your working environment.
 

By the completion of this course, you will be able to:

• Identify and use the various troubleshooting tools
• Describe the archiving process
• Perform a CMD-line Install
• Troubleshoot installations and upgrades
• Describe the Server Settings Migration Wizard
• Identify ways to improve performance
• Troubleshoot access to Enterprise vault
• Perform advanced SMTP archiving
• Describe the underlying backup components
• Perform a Building Blocks failover
• Use EVSVR to perform advanced troubleshooting
• Troubleshoot storage archive and index issues
 

This course is for system administrators, system engineers, technical support personnel, and system integration/development staff who are responsible for installing, operating, or integrating Enterprise Vault within their messaging environment.
 

Veritas Enterprise Vault 12.x: Administration I or equivalent experience is required. You must also have a minimum of six months working knowledge of Enterprise Vault 12 and
Microsoft Windows Server 2012 with some system administration experience.

Optional Prerequisite
Veritas Enterprise Vault 12.x: Implementation and Deployment: This 4-day course covers the topics of installing, upgrading and migrating for Enterprise Vault 12.x implementations.
 

Troubleshooting and Advanced Administration

Lesson 1: Enterprise Vault 12 Architecture and Core Components
• Enterprise Vault core dependencies
• Enterprise Vault core components
• Enterprise Vault network interactions
• Enterprise Vault and SQL Server
• Enterprise Vault Data Store interactions
• Enterprise Vault in multi-server environments
 

Lesson 2: Introduction to Troubleshooting Enterprise Vault
• Why troubleshooting is necessary
• Common Enterprise Vault Support Calls
• Troubleshooting Enterprise Vault
• Working with Dtrace
 

Lesson 3: Installing and Upgrading Enterprise Vault
• Troubleshooting new installations
• Running and troubleshooting CMD-line installations
• Troubleshooting configuration issues
• Performing and troubleshooting upgrades using the
Server Settings Migration Wizard
 

Lesson 4: How Archiving Works
• The processes involved with archiving
• Post-Processing: in the Storage Queue
• Post-Processing: in the Original Location
• Processing moved items
• Exchange Mailbox Synchronization
• Content Conversion
 

Lesson 5: Improving Performance
• Identifying potential bottlenecks
• Improving performance
• Establishing a baseline for SQL performance
• Troubleshooting performance issues

Lesson 6: Troubleshooting Access to Enterprise Vault
• Accessing archived items overview
• How Enterprise Vault shortcuts work
• Troubleshooting access from Outlook
• Troubleshooting access from Vault Cache
• Troubleshooting access from OMA
• How shared mailboxes work with Enterprise Vault
• About Citrix Clients
 

Lesson 7: Advanced SMTP Archiving
• SMTP archiving overview
• High availability SMTP solutions
• Advanced configurations
• Advanced SMTP settings
• Using MX records
• Troubleshooting SMTP archiving

Lesson 8: Enterprise Vault Building Blocks Failover and recovery
• Generating PowerShell cmdlets for Backup Mode
• Performing Building Blocks failovers
• Recovering data from the Storage Queue
• Enterprise Vault Server Recovery
 

Lesson 9: Advanced Troubleshooting using EVSVR
• Introduction to EVSVR
• Using EVSVR in Report mode
• Using EVSVR in Verify mode
• Using EVSVR in Repair mode
• Using EVSVR Checkpointing
• Using EVSVR in Interactive mode
• EVSVR logging and troubleshooting
 

Lesson 10: Troubleshooting Storage, Archive and Index Issues
• Data silos
• Troubleshooting storage issues
• Troubleshooting archive issues
• Troubleshoot index issues