Arrow Electronics, Inc.

Discovering Microsoft Teams Voice Features


LENGTH: 8 Hours (1 day)

PRICE: Request Price


This one-day course will cover Voice possibilities with Microsoft Teams. You will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration.


After completing this course, students will be able to:

- Plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect -

- Extend Teams Phone with additional services

- Configure Teams Phone users and devices

- Troubleshoot Teams Phone voice issues


This one-day course is aimed at administrators and IT professionals who want to deepen their know-how to carry out a Microsoft Teams implementation, with telephony capabilities.


Before attending this course, students must have:

- Good understanding of Microsoft 365 and License Plans

- Good knowledge of AAD and AD

- Good understanding of mobile operating systems, such as iOS and Android

- Understanding of Voice Technologies


Module 1: Discover why Microsoft Teams is different than a standard communication Solution
- Collaboration Vs Communication Features
- Integration possibilities

Module 2: What is Direct Routing & Operator Connect & how each approach can solve specific demands
- Using Direct Routing Approach
- Connecting to Operator Connect, differences with Microsoft Calling Plan

Module 3: Administering Phone Numbers and Users, allocating devices and managing all together
- Maintain certified Devices
- Allocation on Users for dedicated numbers
- Virtual Users

Module 4: Phone functions, how they are administrated on Microsoft Teams

- Using Call Queues, Auto Attendant and other possibilities

Session Dates