• You must have attended the Symantec Data
  Security Sever Advanced 6.x Administration R1
  course or have one year of day-to-day experience
  maintaining an SDCSSA environment, which
  includes basic troubleshooting.
• Broadcom also recommends that you visit Symantec
  eLibrary and take the fifteen-minute introductory to
  Symantec Diagnostic and Troubleshooting
  Methodology course.

Module 1: Examining the SDCSSA

Architecture and Components

- Describing the SDCSSA architecture

- Describing each component’s role

- Describing how components interact when performing common tasks

- Isolating SDCSSA components to troubleshoot

Module 2: Troubleshooting the Management Server

- Identify Management server core components and their roles

- Examine services and dependencies

- Identify and examine logs

- Identify and examine configuration, communication, and certificate issues

- Diagnose and troubleshoot management server changes

Module 3: Troubleshooting Management and UMC Consoles

- Identify core components

- Examine services and dependencies

- Research authentication issues

- Identify, examine, and troubleshoot configuration, communication, and certificate issues

- Examine the applying policy process

Module 4: Troubleshooting Agents

- Identifying Windows agent components

- Troubleshooting Windows agents

- Identifying Linux agent components

- Troubleshooting Linux agents

Module 5: Troubleshooting Prevention and Detection Policies

- Examine Prevention policy components

- Examine policy logs (local)

- Troubleshooting Prevention policies

- Examine Detection policy components

- Troubleshoot Detection policies

- Manage events

- Tune policies

Module 6: Troubleshooting Installations and Upgrades

- Locate installation and upgrade information

- Troubleshoot Management server installation and upgrades

- Troubleshoot Management Console installation and upgrades

- Troubleshoot Windows, Linux, and Unix Agent installation and upgrades

250-426 Administration of Symantec Data Center
Security Server Advanced 6.7