This course focuses on enabling you to do the following:

• Describe the different software components in the ONTAP architecture
• Describe the methodologies for troubleshooting management component applications, networks, and protocols
• Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
• Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
• Check the health of a cluster and summarize the results
• Identify issues with the management component
• Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
• Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
• Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
• Collect data for support cases

​NetApp Technical Support engineers, Support Services Certified partner engineers, and Professional Services engineers.​

​A working knowledge of ONTAP software and NAS and SAN protocols
​ONTAP Cluster Administration​