Arrow Electronics, Inc.

Customer Service using IBM Sterling Store Engagement (Next-gen)

Kod: 6F132G

Czas trwania: 3,52 Hours

Cena netto: zł3 650,00

Opis szkolenia

Course 6F132G covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on exercises to practice the tasks required for the customer service agents.�

Cel szkolenia

After completing this course, students should be able to:

  • Discuss customer service (store associates) capabilities of Sterling Store Engagement.
  • Navigate the IBM Sterling Store Engagement application and understand its functionalities.
  • Search for products, orders, and customer information
  • Create and update orders
  • Process returns and exchanges
  • Process customer appeasements

Uczestnicy

Store Associates�

Wymagania wstępne

The audience for this course must have a basic understanding of the IBM Sterling Order Management solution concepts and a basic understanding of Sterling Store Engagement (Next-gen) concepts.

Program szkolenia

  • Customer service (store associates) capabilities of Sterling Store Engagement.
  • IBM Sterling Store Engagement user interface
  • Products search
  • Customer information search
  • Create and update orders
  • Returns and exchanges processing
  • Customer appeasements processing
  • Store rules for pickup and drop-off
  • Limits for store areas

Terminy
Data
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Strefa czasowa
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Typ szkolenia
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Cena netto

18 cze 2024

English

Self Paced Training

zł 3 650,00

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