The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

After successfully completing this course, you should be able to:
•Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
•Gain familiarity with Junos products as they pertain to troubleshooting.
•Become familiar with online resources valuable to Junos troubleshooting.
•Gain familiarity with Junos tools used in troubleshooting.
•Identify and isolate hardware issues.
•Troubleshoot problems with the control plane.
•Troubleshoot problems with interfaces and other data plane components.
•Describe the staging and acceptance methodology.
•Troubleshoot routing protocols.
•Describe how to monitor your network with SNMP, RMON, JFlow, and port mirroring.
•Become familiar with JTAC procedures.

JTNOC is an introductory-level course. You should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite and also attend the Introduction to the Introduction to the Junos Operating System (IJOS) course or have equivalent experience prior to attending this class.