This case study outlines Arrow Education’s approach to delivering a tailored IBM training plan to HSBC's global technical production support teams.
Background & Brief
HSBC Global Banking and Markets were finalising their first Master Data Management (MDM) application "ClientHub" , which is a "One Stop Shop" for trusted data within the investment bank. To prepare the HSBC GBM technical production support team for the global support of this new application the team required training on the IBM technology. The training was business critical with the project go-live highly reliant on its completion.
Arrow adopted a collaborative approach and worked closely with both HSBC and IBM pulling out all the stops under demanding timescales and high customer expectations to arrange a tailored delivery. This involved liaising with instructors, IBM and HSBC to scope the specific training requirements, to include agreement on; a modular course outline, content to be developed, and delivery schedule across different time zones.
Arrow developed a highly bespoke curriculum with standard training material condensed and additional content developed. The courses were delivered as private hybrid classes from Arrow's London Royal Exchange training centre with HSBC delegates attending from London and Brazil. Indian delegates accessed the class remotely via Arrow's interactive Live Class Link. The training was very well received and enabled HSBC to effectively support their ClientHub application. The training included:
• Fully equipped training rooms
• Remote learning via Live Class Link
• Laptops and access to IBM labs
• Official IBM course materials
• Lunches, tea and coffee
• Course Evaluations
Arrow training offered the following benefits:
• Tailored to HSBC's specific requirements.
• No impact on business critical go-live
• Gained the requisite skills and knowledge to fully support the Client Hub application
• Innovative training technology provided cost effective delivery for HSBC global delegates
• Customised training can be re-used for the wider support teams.
This training was a good start up for us. The sessions were very informative from a technical point of view.
The training facilities were very good and we found it interactive beyond expectations. Although we were geographically very far we could feel to be part of the classroom.
I understand that arranging this in very short time was indeed an achievement
AMIT THAKUR Architect ( Enterprise Data Delivery)
Arrow has been an authorised provider of IBM training for over ten years and we train over 5,000 delegates every year on IBM solutions.
We’ve invested in every aspect of our education services to help your business acquire essential skills in today’s rapidly changing technology landscape.
This commitment to excellence has been recognised in our status as an IBM Global Training Partner and many other industry accolades and awards.