Master real world Workspace ONE UEM problem solving with Omnissa certified instruction

Delivered by an OmnissaCertified Instructor, the Workspace ONE UEM: Troubleshooting course provides commoninfrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

• Summarize the basic troubleshootingmethodology.
• Outline common troubleshooting techniques in the Workspace ONE UEM console.
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
• Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
• Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

Recommended:

• A working knowledge of OmnissaWorkspace ONE UEM infrastructure
• A background in End-User Computing
• Completed Workspace ONE UEM Deploy and Manage course

1 Course introduction

• Introductions and course logistics
• Course objectives

2 Workspace ONE foundations

• Navigating and customizing the console
• Workspace ONE UEM console foundations
• Workspace ONE Hub Services
• Workspace ONE UEM accounts

3 Workspace ONE architecture

• Workspace ONE & modern SaaS architecture
• Workspace ONE UEM architecture
• Additional Workspace ONE components
• Workspace ONE example use cases

4 Fundamentals of troubleshooting Workspace ONE UEM

• Software troubleshooting and support methods
• Core components topology
• Integrated components topology
• Workspace ONE UEM log files

5 Workspace ONE UEM console troubleshooting

• Workspace ONE UEM troubleshooting overview
• Group management and assignment
• System settings and roles
• Analytic events
• Collecting and analyzing Workspace ONE UEM logs

6 Integration troubleshooting

• Integration overview
• AirWatch Cloud Connector
• Directory Services integration
• Directory Users and Groups synchronization
• Certificate Authority integration
• Omnissa Access and Workspace ONE Intelligent Hub

7 Endpoint troubleshooting

• Endpoint topology overview
• Tools and resources for troubleshooting
• Workspace ONE Assist
• Troubleshooting common issues

8 Application troubleshooting

• Applications overview
• Configuration review
• Tools and resources for troubleshooting
• Public applications
• Internal applications
• Purchased applications

9 Unified Access Gateway and Edge services troubleshooting

• Unified Access Gateway architecture overview
• Unified Access Gateway configuration review
• Tools and resources for troubleshooting
• Content Gateway on Unified Access Gateway
• Workspace ONE Tunnel on Unified Access Gateway

10 Email troubleshooting

• Email architecture overview
• Email profile configuration review
• Tools and resources for troubleshooting
• Workspace ONE Secure Email Gateway on Unified Access Gateway
• PowerShell integration