Arrow Electronics, Inc.

IBM Control Desk Fundamentals

Kód: TOD47G

DÉLKA: 16 Hours

CENA: Kč bez DPH 20 000,00


This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.


After you complete this course you can

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Určeno pro

This course is suitable for all roles, including installers, administrators and service-desk agents.

Vstupní znalosti

Before taking the course you should have the following skill:

  • Basic browser skills


  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

Termíny školení
Místo konání
Časové pásmo
Garance termínu

17 čvn 2024


Self Paced Training

Kč bez DPH 20 000,00

Další termíny školení Arrow v Evropě, včetně virtuálních.