The adoption of ITIL as the most widely used guidance in the world on IT and service management continues with ITIL 4. It ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also provides guidance on these new methods to help individuals and organizations see their benefits and move toward using them with confidence, focus, and minimal disruption.
ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. It tends to focus tends on end-to-end product and service management, from demand to value. ITIL 4 HVIT addresses the specifics of digital transformation and helps organizations evolve toward a convergence of business and technology, or establish a new digital organization. It is one of four ITIL 4 publications that build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management.
As demand for digital technology grows, practitioners are under increasing pressure to design, develop, run, and support digital systems and services. ITIL 4 HVIT helps practitioners understand digital transformation, guides them and their organizations toward a more integrated state between business and technology, and provides practical guidance in the application of HVIT.
Školení pořádá vzdělávací centrum HEWLETT-PACKARD s.r.o.