The adoption of ITIL as the world’s most widely used guidance for IT and service management continues with ITIL 4. ITIL 4 ensures continuity with existing ways of working (where service management is already successful) by integrating modern and emerging practices with established and proven know-how. ITIL 4 also provides guidance on new methods to help individuals and organizations see their benefits and
use them with confidence, focus, and minimal disruption.
ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a strategic context. Its focus is on end-to-end product and service management, from demand to value. ITIL 4 Direct, Plan and Improve (DPI) is an essential source of reference in aligning product and service management with modern business requirements—driving transformation and creating a continual improvement culture. The DPI course discusses concepts, principles, methods, and
techniques that are leveraged to give direction, engage in planning, and participate in improvement activities. Not least of all, it enables participants and their organizations to adopt a service management approach and demonstrate a service mindset.
ITIL 4 Direct, Plan and Improve identifies and focuses on the core competencies that leaders and operational employees should cultivate and apply throughout their service management careers. Participants receive a supply of ideas and methods that will make them better leaders and individual contributors, and that will help them continue to improve.
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