Designed for experienced IT professionals, this course builds on the foundational implementation and
management skills introducing scalability, redundancy, and security configurations. You will learn to build to
implement Workspace Environment Management to improve logon times, centralize user settings
management, and optimize the performance of machines. In the advanced troubleshooting section, you will
learn techniques to investigate many of the common issues that can affect environment health and how to
solve issues more effectively. You will leave this course with a good understanding of how to manage more
complex solutions such as multi-location environments with configurations around StoreFront, the Delivery
Controllers, Cloud Connectors, and HDX.

• How to implement advanced administration concepts such as backups, disaster recovery, scalability
and redundancy for a Citrix Virtual Apps and Desktop 7 Site.
• Advanced troubleshooting techniques to troubleshoot Citrix Virtual Apps and Desktop 7.
• Security considerations and configurations for Citrix Apps and Desktop 7 site including multi-site
management using zones.
• Install and initialize WEM and integrate into Citrix Virtual Apps and Desktops and Citrix DaaS.
• Configure WEM features to improve the end user environment and virtual resource consumption.
• Migrate an on-premises WEM deployment to WEM service

Strong foundational knowledge of:
Windows Server and Desktop operating systems.
Active Directory, Policies, Profiles, Networking and
Hypervisors

Module 1: Introduction to Citrix Virtual
Apps and Desktops 7 Advanced
Configuration
• Citrix Virtual Apps and Desktops
Deployments - Advanced Configuration

Module 2: Planning: Redundancy and
Scalability
• Citrix Virtual Apps and Desktops Redundancy
and Scalability
• StoreFront and Citrix Gateway Redundancy
and Scalability
• Site Infrastructure Redundancy and
Scalability
• Machines Running the Virtual Delivery Agent

Module 3: Planning: Virtual Apps and
Desktops Environment with Multiple
Locations
• Zones
• VDA Registration in a Multi-Zone
Environment
• Zone Preference
• Optimal Gateway Routing and Zones
• StoreFront Resource Aggregation
• Managing StoreFront Store Subscriptions in a
Multi-Location Environment

Module 4: Planning: Backups and
Disaster Recovery
• Backups
• Disaster Recovery Considerations
• Disaster Recovery Process

Module 5: Planning: Advanced
Authentication Methods
• Multi-factor Authentication - RADIUS and
One Time Passwords (OTP)
• Multi-factor Authentication – Smart Card
Authentication
• Federated Authentication

Module 6: Planning: App and Data
Security
• Introduction to
Application Security
• Preventing Jailbreak Attacks
• Minimizing the Impact of Attacks

Module 7: Planning: Virtual Delivery
Agent Security
• Transport Layer Security (TLS) Virtual Delivery
Agent (VDA) Encryption
• Microsoft Group Policy Objects (GPOs) and
Citrix Policies
• Image Management

Module 8: Introduction to
Troubleshooting
• Troubleshooting Methodology
• Resource Tools and Utilities
• Introduction to PowerShell

Module 9: Troubleshoot Access Issues
• Troubleshooting StoreFront
• Citrix ADC and Citrix Gateway – Workflow
and Troubleshooting Overview
• Citrix ADC and Citrix Gateway -
Troubleshooting Access and Authentication
• Citrix ADC and Citrix Gateway -
Troubleshooting App/Desktop Launc

Module 11: Troubleshoot Virtual Delivery
Agent (VDA) Registration Issues
• Troubleshooting Virtual Delivery Agent (VDA)
Registration

Module 12: Troubleshoot HDX
Connection Issues

odule 13: Introduction to Workspace
Environment Management (WEM)

Module 14: Planning – WEM Architecture and
Component Communications
• WEM On-Premises Components and
Deployments
• WEM Service Components and
Deployments
• WEM Component Communication
Workflows

Module 15: Planning - WEM On-Premises
Deployment Installation
• On-Premises WEM: Leading Practice
Installation Prerequisites and Steps
• On-Premises WEM: ADMX Template
Configuration
• Choosing a Security Principal to run the
WEM Infrastructure Service
• Creating the WEM Database
• Running the WEM Infrastructure Service
Configuration Utility
• On-Premises WEM: Agent Installatio

Module 16: Planning – WEM Service
Deployment Installation
• WEM On-Premises vs WEM Service
• WEM Service: Leading Practice
Installation Prerequisites and Steps
• WEM Service: ADMX Template
Configuration
• WEM Service: Agent Installation

Module 17: Planning – WEM Consoles
and Initial Setup
• On-Premises WEM and WEM Service
Consoles
• WEM Initial Setup
• Migrating GPO settings to WEM

Module 18: Planning – WEM System and
Log On Optimization
• WEM Features and Benefits

• WEM On-Premises Components and
Deployments
• WEM Service Components and
Deployments
• WEM Component Communication
Workflows
M

Module 19: Planning – WEM Security and
Lockdown Features
• WEM Security Management Features
• Privilege Elevation and Process Hierarchy
Control
• WEM Transformer

Module 20: Planning - The WEM Agent
• WEM Settings Processing and WEM Agent
Caches
• WEM Agent Integration with Citrix Virtual
Apps and Desktops and Citrix DaaS

Module 21: Planning – WEM Monitoring,
Reporting, and Troubleshooting
• WEM Monitoring and Reporting
• WEM Agent Troubleshooting
• WEM Service Troubleshooting

Module 22: Planning – Upgrading WEM
and Migration to WEM Service
• Upgrading Workspace Environment
Management
• WEM On-Premises Migration to WEM
Service

Module 23: Rolling Out a WEM
Deployment
• WEM Agent User Options on Windows
Desktops

Module 24: Managing a WEM
Deployment
• Measuring WEM Success