Arrow Electronics, Inc.

CWS-115: Citrix Virtual Apps and Desktops Help Desk Support

Kód: CTX_CWS-115

DÉLKA: 2 (den)

CENA: Kč 25 700,00

Popis

Kurz je zameren na pracovníky, kterí budou podporovat uživatele pristupující k Citrix Virtual Apps and Dektops. V tomto kurzu se naucíte používat Citrix Director k interakci s uživatelskými relacemi a k zachycení informací pro vyrešení problému nebo eskalaci na administrativní tým. Získejte zásadní znalosti o Citrix Virtual Apps a Desktops technologii, porozumejte komponenty na sebe vzájemne spolupracují. Dozvíte se o každém komponentu, o bežne objevující se problémech uživatelu, a jak mužete aplikovat metodický postup k jejich rešení za využití scénáru z reálného sveta. Na konci kurzu budete schopni adekvátne rešit nebo eskalovat problémy koncových uživatelu.

Cíle

• How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
• How to use Citrix Director to gather information and interact with user sessions
• A methodology to approach user related issues to minimize time to resolution
• An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Určeno pro

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Vstupní znalosti

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.Built for those supporting a Citrix
Virtual Apps and Desktops solution
in a help desk or service desk
capacity. An ideal candidate for this
course interacts with end users to
troubleshoot and resolve issues.

Program

Module 1: Fundamental Architecture for the Help Desk Role
• Citrix Site Infrastructure and Deployment Models
• The Help Desk Role in the Fundamental Architecture
• Problem Resolution Methodology
• The Help Desk Role Goals

Module 2: Citrix Director and its role in Help Desk Support
• Citrix Director Role and Purpose
• Access to Director for Help Desk Administrators
• Common Director Monitoring Tasks
• Common Help Desk Administrator Troubleshooting Tasks

Module 3: Providing and Troubleshooting End User Access
• End User Access Overview
• Components in the Access and User Layers
• Support End User Access

Module 4: Citrix Workspace App
• Workspace App Types
• Deploying Citrix Workspace app
• Pass though Authentication
• Supporting Citrix Workspace App

Module 5: App and Desktop Launch
• FlexCast Architecture
• User Sessions
• App and Desktop Launch Process
• Supporting the App and Desktop Launch Process

Module 6: HDX Session - User Experience
• User Profiles
• HDX Technologies
• Supporting User Sessions

Module 7: Printing
• Introduction to Printing
• Printing Components Overview
• Supporting Printing

Termíny školení

Další termíny školení Arrow v Evropě, včetně virtuálních.